Brenda Jenkins
Rock Hill,SC
Summary
Focused employee with 5-year experience in transportation route planning. Develop and implement creative transportation and distribution procedures to maximize efficiency. In addition over 10 years of experience in customer service, client relations, human resources, and quality assurance.
Overview
14
14
years of professional experience
Work History
Transportation Router
Fresenius Medical Care
01.2019 - Current
- Utilizes routing software to efficiently route trucks and freights
- Routes trips in accordance with established transit policies and procedures and all applicable regulatory requirements
- Reviews request data and street maps to determine appropriate route based on type and quantity of merchandise
- Considers customer expectations and requirements when scheduling deliveries
- Communicates delivery information to customers
- Directs scheduling of outgoing shipments and returned goods to ensure efficient resource utilization
- Ensures routes comply with DOT regulations of gross vehicle weights and hours of service
- Prepares pertinent documentation to route materials such as bills of lading and shipping orders
- Ensures required placards, manifests and labeling are present when shipping hazardous materials
- Utilizes tracking software to track vehicles and drivers throughout day as well as for any necessary troubleshooting
- Collaborates, confers and communicates with sales and customer service representative and customers
- Rectifies problems such as damages, shortages and nonconformance to specifications and resolves other issues and discrepancies
- Makes arrangements for carrier services and issues instructions for shipping and delivery of products
- Specifies routings, prepares tracers on lost shipments, and prepares and files claims for damages, lost shipments and overcharges
- Maintains accurate files on vehicle use, condition and maintenance
- Supports key fleet projects to reduce costs while improving service and overall compliance
- Assist with various projects as assigned by direct supervisor
- Manages relationships between customers and drivers
- Other duties as assigned
- Improved route efficiency by analyzing and optimizing transportation routes for daily deliveries.
Sr. Pharmacy Technician
Fresenius Medical Care
01.2016 - 01.2019
- Ensures customer database is accurate, confidential, and in compliant with all applicable company policies and procedures
- Serves as subject matter expert and provides support to staff and customers in resolution to outstanding issues with assigned functions
- Processes over 80 prescriptions per day in busy pharmacy, achieving decreased customer wait times, and maintaining excellent customer satisfaction
- Assists pharmacists with clearing problematic prescriptions and addressing customer questions to keep facilities efficient
- Provides consultations, answers patient inquiries, and communicates with healthcare professionals and physicians regarding drugs, side effects, and specified use
National & Government Senior Account Analyst
Cardinal Health
01.2011 - 01.2016
- Reported and filled over 30 satisfaction updates & opportunities for sales growth daily using Salesforce.com
- Sustained formulary & proactively identified areas for the Cardinal brand product growth and development
- Serviced accounts on a regular basis to propose new products, services, and maximize revenues
- Directly managed USAMMA East & West accounts and assisted warehouse operations in achieving a 98% fill rate
- Monitored budgeting, forecasting, expenditures and performance for all accounts
Education
Certified Pharmacy Technician -
Fresenius Medical Care
Lake Forest, IL04.2016
Master of Business Administration - Human Resources
Keller Graduate School of Management
Gurnee, IL05.2011
Bachelors of Arts Degree - Management
Robert Morris University
Waukegan, IL05.2009
Associates Degree - Management
Robert Morris University
Waukegan, IL05.2008
Skills
- Sap
- CRM
- SalesForcecom
- Aribia
- Xplore
- EPS (Enterprise Pharmacy System)
- Road Net
- Microsoft Office
- Driver management
- Descartes Route Planning
- Transportation safety
Personal Information
Title: Coordinating & Management Specialist
Timeline
Transportation Router
Fresenius Medical Care
01.2019 - Current
Sr. Pharmacy Technician
Fresenius Medical Care
01.2016 - 01.2019
National & Government Senior Account Analyst
Cardinal Health
01.2011 - 01.2016
Certified Pharmacy Technician -
Fresenius Medical Care
Master of Business Administration - Human Resources
Keller Graduate School of Management
Bachelors of Arts Degree - Management
Robert Morris University
Associates Degree - Management
Robert Morris University
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