Brenda Jenkins
Aiea,Hawaii
Summary
Results-driven human resource professional with 20 years of sales experience, specializing in candidate selection and team collaboration. Optimized processes to enhance customer relations and operational efficiency. Utilized Sabre and Rock ACD phone service to facilitate effective communication and drive revenue growth.
Overview
1
1
Certification
38
38
years of professional experience
Work History
International Aircraft Cleaner
Swissport International
Honolulu, Hawaii
04.2025 - Current
- Inspected aircraft exteriors for cleanliness and compliance with company standards.
- Cleaned aircraft interiors to ensure compliance with safety and hygiene protocols.
- Improved passenger comfort by maintaining cleanliness underneath seats. by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
Human Resource
Aloha Airlines
05.2007 - 03.2008
- Reviewed applicant resumes, conducted interviews, and requested agility and drug screening tests to ensure candidate suitability.
- Assisted candidates by answering questions and offering job opportunities to match their qualifications.
- Traveled to various islands to meet potential candidates for recruitment.
- Supported office operations through filing and data entry to maintain organized records and streamline processes.
Reservation Sales
US Air Airlines
06.2005 - 05.2007
- Developed and maintained customer relationships to facilitate flight itinerary bookings
- Generated revenue by promoting amenities and providing flight departure and arrival information
- Collaborated with team to address customer complaints and achieve departmental goals
- Optimized application performance and scalability
Reservation Sales Supervisor/Sale Agent
Northwest Airlines
08.1988 - 08.1998
- Prepared contracts for travel agents and assisted with group sales of 10 or more passengers to ensure smooth bookings
- Contributed to team meetings and discussions on revenue generation strategies to enhance sales approach
- Monitor agents' sale calls, Review agent productivity, complete monthly scheduling
- Assisted agents in resolving customer complaints by identifying issues and implementing effective solutions
Education
Some College (No Degree) - Business of Administration
Jordan College of Business
Flint, MichiganSome College (No Degree) - Airlines Information Technology
Rio Salado College
Tempe, AZSkills
- Customer Service Skills
- Reservation Sales Agent
- Credit and Collection accounts
- Telephone Sales
- Customer service Resolution
- Communicating Effectively
- Extensive Supervisory skills
- Leadership skills
- Handling incoming calls
- Sales expertise
- Group sales coordination
- Software proficiency
- Rockwell ACD Telephone System
- Handling customer complaints
Certification
New York Auxiliary law enforcement officer
Timeline
International Aircraft Cleaner
Swissport International
04.2025 - Current
Human Resource
Aloha Airlines
05.2007 - 03.2008
Reservation Sales
US Air Airlines
06.2005 - 05.2007
Reservation Sales Supervisor/Sale Agent
Northwest Airlines
08.1988 - 08.1998
Some College (No Degree) - Business of Administration
Jordan College of Business
Some College (No Degree) - Airlines Information Technology
Rio Salado College