Brenda Johnson
Spokane Valley,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GLIC
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
FedEx Ground
Full Speed Transportation/CRI
07.2018 - 03.2022
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed safety regulations to maintain safe work environment.
- Built strong relationships with customers and vendors through excellent customer service.
- Operated equipment while observing standard safety procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
School Bus Driver
West Valley School District 363
09.2014 - 05.2019
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, WA and local traffic laws and regulations to enable safe transportation outcomes for participants.
Education
No Degree - Medical Assisting
Western Career College
San Leandro, CANo Degree - Massage
Ashmead School of Massage
FifeHigh School Diploma -
Stadium
Tacoma, WASkills
- Conflict Resolution
- Customer Relations
- Online Systems
- Policy and Procedure Adherence
- Understanding Customer Needs
- Complaint Resolution
- Good Listening Skills
- First Aid Certification
- Fragile Item Handling
- Materials Handling and Transport
- Equipment Maintenance
- Package Scanning
- Effective Communication Skills
- Activity Logging
- Dispatcher Communication
- DOT Regulations
- Emergency Situations
Timeline
Customer Service Representative
GLIC
05.2022 - Current
FedEx Ground
Full Speed Transportation/CRI
07.2018 - 03.2022
School Bus Driver
West Valley School District 363
09.2014 - 05.2019
No Degree - Medical Assisting
Western Career College
No Degree - Massage
Ashmead School of Massage
High School Diploma -
Stadium
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