Brenda Johnson
Allentown,PA
Summary
Focused Social Services Director proudly offering many years of experience hiring, mentoring, and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Possesses confident knowledge in Eastern Pa. 211 and HMIS system.
Overview
20
20
years of professional experience
Work History
Residential Program Director
The
Allentown, PA
03.2013 - Current
- Provided crisis intervention services when needed.
- Assisted in developing training materials for staff as needed.
- Participated in the development of new programs designed to meet the changing needs of residents.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to residential services.
- Maintained detailed records of resident activities, progress and incidents.
- Collaborated with other departments within the agency to coordinate services for residents.
- Monitored progress of residents towards their goals and objectives.
- Actively participated in monthly management meetings to discuss program updates, budgeting concerns and policy changes.
- Developed, supervised and evaluated residential staff members.
- Developed innovative approaches to improve program efficiency while maintaining high standards of care.
- Coordinated community resources for residents' educational, vocational or recreational pursuits.
- Investigated potential abuse or neglect cases involving residents.
- Provided ongoing support to residential staff by providing guidance in problem solving techniques and conflict resolution strategies.
Program Director
The Institute for Community Living
Brooklyn, NY
04.2004 - 06.2012
- Monitored performance metrics to evaluate effectiveness of programs.
- Reviewed existing programs and identified areas of improvement or expansion.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Established relationships with key stakeholders to build trust in the organization's mission.
Education
Associate of Applied Science - Public Administration
Metropolitan College of New York
New York, NY01-2005
Bachelor of Science - Human Services
Boricua College
New York, NY12-2002
Associate of Arts - Communication Studies
Boricua College
New York, NY07-2001
Skills
- Mental Health Support
- Disability Awareness
- Regulations and compliance
- Site Inspections
- Client Advocacy
- Effective customer communication
- Written and verbal communication
- Community interaction
- Excellent Communication
- Professionalism
- Adaptability and Flexibility
- Time Management
- Interpersonal Skills
Timeline
Residential Program Director
The
03.2013 - Current
Program Director
The Institute for Community Living
04.2004 - 06.2012
Associate of Applied Science - Public Administration
Metropolitan College of New York
Bachelor of Science - Human Services
Boricua College
Associate of Arts - Communication Studies
Boricua College
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