Brenda johnson
SAN ANTONIO,FL
Summary
Results-driven Data Collection Specialist at Thompson Consulting Services with expertise in data management and validation. Enhanced data accuracy and streamlined processes, boosting efficiency. Proven ability to build strong client relationships through effective communication and problem-solving. Skilled in using hand-held scanners to optimize data collection efforts while training new hires to elevate team productivity.
Overview
30
30
years of professional experience
Work History
Data Collection Specialist
Thompson Consulting Services
10.2024 - 02.2025
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Trained new hires on company-specific data collection tools and methodologies, boosting overall productivity.
Team Member
Target
10.2012 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Service Engineer
The Original Mels Diner
09.2000 - 12.2012
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Manager
Champs Sports Bar & Grill
12.2002 - 06.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Leader/par 4 Cook
Cracker Barrel Restaurant
05.1995 - 09.2000
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
GED -
Upper Moreland High School
Willow Grove, PANo Degree - Business Administration And Management
Western Nevada College
Carson City, NVSkills
- Data management
- Data validation
- Hand-held scanners
- Customer service
- Team leadership
- Cooking techniques
- Kitchen organization
- Multitasking and organization
- Team collaboration
- Labor management
Timeline
Data Collection Specialist
Thompson Consulting Services
10.2024 - 02.2025
Team Member
Target
10.2012 - 03.2022
Manager
Champs Sports Bar & Grill
12.2002 - 06.2010
Service Engineer
The Original Mels Diner
09.2000 - 12.2012
Shift Leader/par 4 Cook
Cracker Barrel Restaurant
05.1995 - 09.2000
GED -
Upper Moreland High School
No Degree - Business Administration And Management
Western Nevada College
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