Brenda Johnson-Condra

I answer the phone calls both internal and external for the hospital. I have excellent customer service skills, and I keep in mind at all times that, for many people, I am the first person they speak to who is representing our hospital. I also announce Emergency Codes over the hospital intercom system, and page out the various Code Calls so that the team members for that Code can be alerted to where they need to go to assist the patient. I contact various professionals throughout my shift, such as Pastoral Care, Case Management, and Social Work. I aid the nurses, doctors, and technicians in the Emergency Department and on the patient floors in contacting the professionals they need to provide service to the patients. I see my role primarily as one in Public Relations. I enjoy the position I have, and I feel that my unique personality strengths are utilized in this position.

• Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Accurately inputted patient and insurance information into company's computer system using SMS.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Imaged and scanned patient and registration documentation into electronic patient record via SMS.

• Verified patient details and insurance coverage and collected co-pays.
• Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
• Arranged forms and charts for each patient.
• Registered patients for labs, surgeries and radiology.
• Reviewed hospital schedule and confirmed arrival times.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Organized patient records and database to facilitate information storage and retrieval.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.