Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Union Representative with IRS
Union Representative with IRS
Cashier

Brenda Jones

Kansas City,MO

Summary

Friendly and reliable Tax Preparer/Current Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

28
28
years of professional experience

Work History

Cashier

Lowes
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Receptionist

H&r Block Tax Svc
02.2023 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Warehouse

Amazon
11.2022 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Insurance Claims Representative

State Farm Insurance
11.2018 - 01.2019
  • Interviewed policyholders to verify information and obtain additional details.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Maintained accurate and up-to-date records of claim information for future reference.

Tax Preparer

H&r Block Tax Svc
11.2017 - 11.2018
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.

Tax Law Specialist/Collections Representative

Internal Revenue Service, IRS
03.1995 - 10.2008
  • Analyzed legal documents and identified pertinent issues for clients.
  • Counseled clients on potential outcomes of legal matters.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Explained available courses of action and possible repercussions of cases to clients.
  • Retired on disability
  • back surgery 3 brain surgeries. unable to work for several years

Education

Associate of Arts -

Metropolitan Community College - Kansas City
Kansas City, MO

No Degree - Education/Engish

UMKC
Kansas City, MO

No Degree - Leadership Studies

Kennesaw State University
Kennesaw, GA

No Degree - Accounting

University of Florida
Online

GED -

Central High School
Kansas City
05.1972

Skills

  • Social Perception
  • Service Minded
  • Answering Customer Questions
  • Microsoft Office
  • Purchase Needs Determination
  • Customer Service and Assistance
  • Cash Register Operation
  • Customer Complaint Resolution
  • Telephone Reception
  • Telephone Management
  • Coupon Redemption

Accomplishments

Assigned mediator duties by Branch Chief while with IRS


President of Student Council while attending Metropolitan Community College


Volunteered with Call for Action News in Atlanta Georgia

Currently volunteer as a leader with KC Tenants a citywide organization



Additional Information

I had to retire early which is why there are large gaps in my work history and the reason why I continue to work even though I am retired.


I need to be able to work from home or at least to not have to stand for 4 or more hours as I have been doing. I would need to study to catch up on my tax prep skills and I did not spend my entire time with IRS as a tax law specialist rather I worked my way through the ranks from files through several other departments earning many performance awards along the way.

Timeline

Cashier

Lowes
06.2023 - Current

Receptionist

H&r Block Tax Svc
02.2023 - 04.2023

Warehouse

Amazon
11.2022 - 02.2023

Insurance Claims Representative

State Farm Insurance
11.2018 - 01.2019

Tax Preparer

H&r Block Tax Svc
11.2017 - 11.2018

Tax Law Specialist/Collections Representative

Internal Revenue Service, IRS
03.1995 - 10.2008

Associate of Arts -

Metropolitan Community College - Kansas City

No Degree - Education/Engish

UMKC

No Degree - Leadership Studies

Kennesaw State University

No Degree - Accounting

University of Florida

GED -

Central High School

Union Representative with IRS

Represented employees and made sure that they understood their rights as union members

Union Representative with IRS

Represented employees and made sure that they understood their rights as union members

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Brenda Jones