Brenda Jones

To Go Lead / Server Trainer

Cracker Barrel

Cumming, GA

07.2007 - 10.2022

Greeted customers in a friendly manner and took orders for to-go items.
Provided menu information and answered questions about ingredients or preparation methods of food items.
Operated cash register, collected payment from customers and provided change when necessary.
Prepared special orders according to customer requests while maintaining high standards of quality assurance.
Verified accuracy of all orders before packing them into bags or containers for take-out.
Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
Performed opening duties including setting up workstations with required supplies and equipment.
Ensured that all food safety regulations were followed during meal preparation process.
Assisted kitchen staff with food preparation tasks such as chopping vegetables or prepping sauces.
Inspected dining areas prior to opening to ensure furniture was arranged properly and cleanliness standards were met.
Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
Restocked condiment stations with appropriate amounts of khup, mustard, mayonnaise.
Communicated effectively with co-workers regarding new specials or changes in menu items.
Checked temperatures of hot foods regularly to make sure they were kept at safe serving temperatures.
Stored prepared foods correctly in designated areas following established sanitation guidelines.
Adhered to company policies related to health codes and safety regulations at all times.
Reported any maintenance issues promptly so that repairs could be made quickly.
Filled faxed, mobile and online orders accurately, efficiently and on-time.
Complied with local liquor laws by checking identification when serving alcoholic beverages.
Received payments, returned accurate change and closed checks in POS system.
Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
Resolved customer complaints by executing swift solutions and escalated resolution to guest with remediations.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Collaborated with team to deliver timely service of items.
Packaged and bagged cooked food and prepared items.
Prepared workstations with ingredients and tools to increase efficiency.
Maintained safe food handling practices to prevent germ spread.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Explained goals and expectations required of trainees.
Worked directly with servers for more than three shifts during training process.
Educated waiters on menu, memorization strategies and how to convey information clearly.
Instructed new staff members on food handling procedures and service techniques.
Provided exceptional service to high volume of daily customers.

Summary

Overview

Work History

Shift Supervisor

To Go Lead / Server Trainer

Education

Some College (No Degree) - Marketing

Skills

Timeline

Shift Supervisor

To Go Lead / Server Trainer

Some College (No Degree) - Marketing

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