Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Jones

Summary

Proven track record of enhancing customer satisfaction and streamlining delivery processes at Amazon, showcasing exceptional problem-solving and communication skills. Managed high-stress situations with professionalism, significantly improving efficiency and reliability in fast-paced environments. Demonstrated adaptability and a strong commitment to maintaining high safety and service standards.

Overview

8
8
years of professional experience

Work History

Flex Driver

Amazon
11.2024 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
  • Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.

Delivery Driver

Walmart.com
02.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Handled alcohol orders professionally, taking each step of verification seriously

Food Delivery Driver

Uber Eats
02.2020 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Delivery Driver

DoorDash
02.2020 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

House Supervisor

Advo Companies
03.2019 - 06.2020
  • Transported clients to and from day programs, jobs, and shopping for necessities.
  • Provided emergency response during shifts and when on-call.
  • Participated in budget planning, helping allocate funds appropriately for clients needs.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Streamlined communication between departments for improved client flow and satisfaction.
  • Resolved conflicts among clients promptly and effectively, maintaining a harmonious household.
  • Provided all household clients with efficient care, such as help with cooking, laundry, chores, money management, social interactions outside of the home, and so much more.

Store Manager

Fat Boys BBQ
01.2017 - 03.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

GED -

Alamosa
Alamosa, CO
05-2003

Skills

  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Calm Under Pressure
  • Decision-Making
  • Problem Resolution
  • Expectation setting
  • Innovation management
  • Reliability
  • Adaptability
  • Professionalism

Timeline

Flex Driver

Amazon
11.2024 - Current

Delivery Driver

Walmart.com
02.2020 - Current

Food Delivery Driver

Uber Eats
02.2020 - Current

Delivery Driver

DoorDash
02.2020 - 01.2022

House Supervisor

Advo Companies
03.2019 - 06.2020

Store Manager

Fat Boys BBQ
01.2017 - 03.2019

GED -

Alamosa

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Brenda Jones