Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRENDA KEARNS

St Johns,FL

Summary

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Strong leader and program manager with key abilities in marketing, merchandising and sales planning. Hiring and training new partners for existing stores as well as assisting in opening new stores.

Overview

28
28
years of professional experience

Work History

Professional Nanny

Kate Little
01.2024 - Current
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
  • Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Fostered strong relationships with families, prioritizing open communication and trustbuilding.
  • Facilitated creative expression through arts and crafts projects, stimulating imagination and fine motor skills development.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Supervised children engaged in physical activity, learning and social skills with peers.

Operations /Marketing /Customer Service

Caring Transitions
04.2023 - 07.2023
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Store manager and district trainer

Starbucks Southside Baymeadows
12.1999 - 12.2007
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Starbucks University Blvd and San Jose
12.1999 - 12.2005
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.

Store manager

Old Navy
05.1997 - 12.1999
  • Trained all new managers on store procedures and policies
  • Managed all operations and business in a $1 million per quarter location
  • Completed weekly schedules according to payroll policies
  • Wrote order and supply requests to replenish merchandise
  • Opened a new store location and assisted in recruiting and training new staff
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Reorganized the sales floor to meet company demands
  • Addressed customer inquiries and resolved complaints
  • Worked closely with the district manager to formulate and build the store brand
  • Analyzed marketing information and translated it into strategic plans
  • Performed assigned projects and completed checklists in an efficient and accurate manner
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Delivered excellent customer service by greeting and assisting each customer
  • Stocked inventory
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Processed shipments and maintained organized merchandise shelves
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
  • Kept the showroom clean and maintained neat, orderly product displays
  • Managed team of employees
  • Demonstrated that customers come first by serving them with a sense of urgency.

Education

High School Diploma -

LaFollette High School
Madison, WI
03.1989

Skills

  • Team leadership and management
  • Recruited entire staff for new store openings
  • Interviewing including group interviews
  • Assisted in District Training for Food Safety
  • Problem solving strength
  • Highly motivated
  • Inventory control
  • Safety mindset
  • Customer service focused
  • Merchandising expert
  • Friendly and outgoing
  • Employee trainer and development
  • Organized
  • Relationship selling
  • Store planning design
  • Team leadership
  • Time management
  • Cash Management and finance
  • Security
  • Loss prevention

Timeline

Professional Nanny

Kate Little
01.2024 - Current

Operations /Marketing /Customer Service

Caring Transitions
04.2023 - 07.2023

Store Manager

Starbucks University Blvd and San Jose
12.1999 - 12.2005

Store manager and district trainer

Starbucks Southside Baymeadows
12.1999 - 12.2007

Store manager

Old Navy
05.1997 - 12.1999

High School Diploma -

LaFollette High School

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BRENDA KEARNS