Front Desk Administrator
Cornerstone Physical Therapy
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained personnel records and updated internal databases to support document management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
