Patient Care Coordinator
Peak Dental
12.2018 - 11.2021
Brenda Kelty
Colorado Springs,CO
Timeline
Insurance Coordinator
Discovery Kids Dental
01.2012 - 12.2018
Office Manager
Discovery Kids Dental
10.2004 - 01.2012
No Degree - Accounting
Arizona State University
08.1990 - 01.1994
High School Diploma -
Sierra High School
08.1984 - 05.1988
Work History
Patient Care Coordinator
Peak Dental
12.2018 - 11.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
Insurance Coordinator
Discovery Kids Dental
01.2012 - 12.2018
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Office Manager
Discovery Kids Dental
10.2004 - 01.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Education
High School Diploma -
Sierra High School
Colorado Springs, CO 08.1984 - 05.1988
No Degree - Accounting
Arizona State University
Tempe, AZ 08.1990 - 01.1994
Skills
Critical thinking skills
HIPAA compliance
Appointment scheduling
Organizational skills
Customer service
Patient relations
Insurance verification
Attention to detail
Patient care coordination
Follow-up care
Patient safety
Scheduling Institue
Computer Skills- Eagle Soft, Paterson, Dentix, Denticon
Expert medicaid knowledge
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
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