Brenda King
Brimley,MI
Summary
Detail-oriented Insurance Sales Agent aiming to leverage six years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously.
Proven history of exceptional time management and customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Insurance Sales Agent aiming to leverage 6 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.6
Overview
12
12
years of professional experience
Work History
Call Center/Front Desk Receptionist
Bay Mills Resort & Casino
Brimley , Michigan
01.2022 - Current
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Insurance Agent
Claus Insurance Agency
Kinross , MI
12.2015 - 09.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Substitute Secretary
Brimley Area Schools
Brimley , Michigan
09.2012 - 07.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
Teachers Aide
Community County Community Action Agency
Sault Ste Marie , MI
12.2008 - 01.2012
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
GED -
Sault Alternative Education
Sault Ste MarieSkills
- Auto insurance
- Property insurance
- Quotes and sales
- Client needs analysis
- Stop-loss reporting tools
- Operations management
- Stop-loss policies
- Negotiation
- Account management
- Organization and Time Management
Timeline
Call Center/Front Desk Receptionist
Bay Mills Resort & Casino
01.2022 - Current
Insurance Agent
Claus Insurance Agency
12.2015 - 09.2021
Substitute Secretary
Brimley Area Schools
09.2012 - 07.2015
Teachers Aide
Community County Community Action Agency
12.2008 - 01.2012
GED -
Sault Alternative Education
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