Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda King

Senior Customer Care Associate
East Palestine,OH

Summary

Successful Customer Care Associate with over 18 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

18
18
years of professional experience

Work History

Customer Care Associate

Carolina Advanced Digital
01.2006 - Current
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Documented caller information in delivery system to initiate standard responses based on particular needs.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Identified crisis calls and arranged for emergency assistance to resolve important problems.

Sales Associate

Cross Fire Marketing
10.2023 - 12.2025
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.

Call Center Representative

Pro Mark 1
08.1998 - 10.2023
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Blackhawk School District
Beaver Falls PA
06.1982

Skills

  • Data Entry
  • Appointment Scheduling
  • Order Processing
  • First Call Resolution
  • Customer Service
  • Inbound Customer Service
  • Customer Relations
  • Problem Resolution
  • Product Education
  • Conflict Mediation

Timeline

Sales Associate

Cross Fire Marketing
10.2023 - 12.2025

Customer Care Associate

Carolina Advanced Digital
01.2006 - Current

Call Center Representative

Pro Mark 1
08.1998 - 10.2023

High School Diploma -

Blackhawk School District

Similar Profiles

CREATE PROFILE
Brenda KingSenior Customer Care Associate