Brenda Kinkead

• Supervised employees and different store departments.
• Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
• Responded to customer complaints and comments.
• Checked employee break times and schedule adherence.
• Double-checked product pricing and displays.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
• Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
• Answered questions about store policies and addressed customer concerns.

• Carefully interviewed, selected, trained, and supervised staff.
• Set clear expectations and created positive working environment for employees.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Same as last duties listed