Brenda Kinney
Lafayette
Summary
Dynamic Assistant Manager at Rue 21 with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective team leadership. Skilled in money handling and decision-making, I fostered a positive work environment and improved operational efficiency, resulting in increased customer loyalty and repeat business.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Rue 21
Opelika, AL
11.2014 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Customer Service
Niffer's Place
Dadeville, AL
05.2009 - 08.2014
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Increased clientele through exceptional customer service and professional communication skills.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Provided exceptional customer service, leading to increased client retention and loyalty.
- Increased customer service ratings through personable service.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Assisted customers by providing exceptional customer service and processing transactions.
- Provided exceptional customer service to customers.
- Promoted a positive dining experience through exceptional customer service.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Maintained excellent customer service with timely deliveries and professional communication.
CNA GI Lab
Tallassee Community Hospital
Tallassee, AL
09.2005 - 05.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with procedures, cleaning of scopes after procedures.
- Sent off specimens for lab testing
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Sales Associate
Walmart
Auburn, Al
09.2004 - 09.2005
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Phlebotomist
INTEGRIS Health Woodward Hospital
Woodward, OK
01.1998 - 12.1999
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Sales Associate
Walmart
Woodward, Oklahoma
09.1995 - 02.1996
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Phlebotomy - Science Medical
Woodward Vocational Institute
Woodward, OK05.1993
Ward Clerk - Science Medical
Woodward Vocational Institute
Woodward, Oklahoma05.1992
GED - Basic
Woodward High School
Woodward, Oklahoma05.1991
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Rue 21
11.2014 - 04.2018
Customer Service
Niffer's Place
05.2009 - 08.2014
CNA GI Lab
Tallassee Community Hospital
09.2005 - 05.2009
Sales Associate
Walmart
09.2004 - 09.2005
Phlebotomist
INTEGRIS Health Woodward Hospital
01.1998 - 12.1999
Sales Associate
Walmart
09.1995 - 02.1996
Phlebotomy - Science Medical
Woodward Vocational Institute
Ward Clerk - Science Medical
Woodward Vocational Institute
GED - Basic
Woodward High School