Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Kinney

Lafayette

Summary

Dynamic Assistant Manager at Rue 21 with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective team leadership. Skilled in money handling and decision-making, I fostered a positive work environment and improved operational efficiency, resulting in increased customer loyalty and repeat business.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Rue 21
11.2014 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Customer Service

Niffer's Place
05.2009 - 08.2014
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Increased clientele through exceptional customer service and professional communication skills.
  • Provided exceptional customer service, resolving patient issues promptly and courteously.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Provided exceptional customer service, leading to increased client retention and loyalty.
  • Increased customer service ratings through personable service.
  • Delivered exceptional customer service, addressing concerns with empathy and professionalism.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Provided exceptional customer service to customers.
  • Promoted a positive dining experience through exceptional customer service.
  • Provided exceptional customer service, addressing concerns professionally and empathetically.
  • Maintained excellent customer service with timely deliveries and professional communication.

CNA GI Lab

Tallassee Community Hospital
09.2005 - 05.2009
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted with procedures, cleaning of scopes after procedures.
  • Sent off specimens for lab testing
  • Documented patient information and care activities in electronic health record.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Sales Associate

Walmart
09.2004 - 09.2005
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Phlebotomist

INTEGRIS Health Woodward Hospital
01.1998 - 12.1999
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Sales Associate

Walmart
09.1995 - 02.1996
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Phlebotomy - Science Medical

Woodward Vocational Institute
Woodward, OK
05.1993

Ward Clerk - Science Medical

Woodward Vocational Institute
Woodward, Oklahoma
05.1992

GED - Basic

Woodward High School
Woodward, Oklahoma
05.1991

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Rue 21
11.2014 - 04.2018

Customer Service

Niffer's Place
05.2009 - 08.2014

CNA GI Lab

Tallassee Community Hospital
09.2005 - 05.2009

Sales Associate

Walmart
09.2004 - 09.2005

Phlebotomist

INTEGRIS Health Woodward Hospital
01.1998 - 12.1999

Sales Associate

Walmart
09.1995 - 02.1996

Phlebotomy - Science Medical

Woodward Vocational Institute

Ward Clerk - Science Medical

Woodward Vocational Institute

GED - Basic

Woodward High School

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