Brenda Kirk
Lore City,OH
Summary
Officially retired in June of 2021 following disability beginning May of 2008. My job experience in different fields and in supervision /training will make me a great candidate. for this position. Though I have not worked in several years, my overall years of work experience have been a huge part of who I am. I am ready able fill this position.
Overview
29
29
years of professional experience
Work History
Call Center Supervisor
Ebsco Teleservices
Canton, Ohio
02.1999 - 04.2008
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Trained team members on performance metrics and consumer behavior identification.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained call center equipment in good working order to maximize productivity.
- Conducted performance reviews for TSRs to reduce resolution times and improve customer satisfaction ratings.
Communicator / Follow-Up Trainer
InfoCision Management Corporation
Green, Ohio
01.1996 - 02.1999
- Trained and mentored 10-15 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of InfoCision company and employees, noting areas needing improvement and implementing plans for rectification.
Machine Operator
Bocko Industries
Canton, OH
01.1995 - 05.1995
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Factory Production Worker
March Electric
Cambridge, OH
05.1978 - 06.1994
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated multiple machines and/or worked on production lines proficiently and in compliance to safety standards.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Documented production information via daily system logs and discussed issues with management.
Education
No Degree - Communications
Kent State University
Canton, OHHigh School Diploma -
Madison High School
Lore City, OH06.1974
Skills
- Performance Management
- Team Management and Supervision
- Report Preparation and Analysis
- Recruitment and Hiring
- Motivational Leadership
- Staff Development and Training
- Decision Making
- Coaching and Mentoring
- Friendly and Relatable
- Attention to Detail
- Office Equipment Management
- Employee Motivation and Discipline
- Honesty and Integrity
- Verbal and Written Communication
- Confidence and Drive
- Microsoft Office
Timeline
Call Center Supervisor
Ebsco Teleservices
02.1999 - 04.2008
Communicator / Follow-Up Trainer
InfoCision Management Corporation
01.1996 - 02.1999
Machine Operator
Bocko Industries
01.1995 - 05.1995
Factory Production Worker
March Electric
05.1978 - 06.1994
No Degree - Communications
Kent State University
High School Diploma -
Madison High School