Brenda Koehler
Training Coordinator / Administrative
Summary
Experienced training coordinator skilled in managing support functions and facilitating effective communication between trainers and participants. Demonstrated ability to identify focus areas and implement targeted training strategies. With 9 years of experience, brings a strong work ethic and comprehensive understanding of the training coordination process.
Overview
38
38
years of professional experience
Work History
Owner
Brenda's Extreme Cleaning Services
2022.10 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Expanded business into new markets
Lead Server
The Den at Fox Hollow
2017.07 - 2022.09
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Assigned tasks and shifts to servers to manage organized schedules
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Lead Employee Development Specialist
THE BOEING COMPANY
9 2009 - 7 2017
- Analyze and interpret data to identify areas to improve quality of training and reduce lost time of production
- Develop and coordinate resources for training requirements to meet FAA guidelines to produce 787 Airplanes
- Training requirements for all job disciplines onsite (I.e., Mechanic, quality, engineering, analysts, pilots, Fire, Paint and leadership)
- Maintain positive working relationship with peers and leadership to communicate goals and achieve higher performance and attendance to business and regulatory required training
- Collaborate across teams to share information and coordinate processes and development changes for site
- Coordinate instructors within learning & development and procure outside vendors to deliver training to employees via Instructor led, web based and virtual deliveries
- Verification of training completions by instructors with policy guidelines and produce deliverables to business units showing employees progress and areas of improvement
- Provided expert guidance during critical project phases, ensuring timely completion without compromising quality standards.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks and delegating responsibilities among the team members accordingly.
- Collaborated closely with senior leadership on strategic initiatives, providing valuable input on decision-making processes based on thorough data analysis.
- Built strong relationships with clients through transparent communication, resulting in long-term partnerships and repeat business.
- Managed a diverse team of professionals, fostering a positive work environment that encouraged innovation and creativity.
- Established clear performance metrics and goals for each team member, driving individual accountability and collective success.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operation.
- Analyzed and evaluated training effectiveness and program outcomes.
Airplane Assembler
Boeing Company
2008.08 - 2009.09
- Assembled and installed aircraft electrical systems, brackets, and hydraulics to meet quality inspection standards
- Member of Safety and Shake Team, EI Team
- Collaborated with MMO, Quality and Engineering to insure compliance and installation of parts and materials per build plan
- Verified inventory control per BOM, proficient in reading of BAC Specs to install fasteners, sealant, torque requirements.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Collaborated with team members to improve production processes and maintain quality standards.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas focus
- Reduced material waste, carefully following assembly instructions and protocol.
Senior Paralegal
Weeks, Foti & Irvine, LLC
2006.01 - 2008.03
- Responsible for coordinating of complex real estate transactions for closing and research
- Preparation of contracts, agreements and any other related legal or internal legal documents
- Effective Liaison between realtors, attorneys, banking institutions.
- Trained new employees on company policies and legal standards.
- Improved client relationships through clear communication and prompt response to inquiries.
- Mentored junior paralegals, contributing to their professional development and growth.
- Reduced risk exposure through meticulous review of contracts and agreements for compliance with applicable laws.
- Enhanced client satisfaction by efficiently managing real estate transactions and ensuring timely completion.
- Facilitated successful negotiations between buyers and sellers by providing comprehensive legal support.
- Prepared legal documents such as deeds, mortgages, and leases to facilitate smooth real estate transactions.
- Prepared legal property descriptions for use in transactions.
- Supported attorneys in drafting legal pleadings for real estate matters including foreclosures, evictions, or zoning appeals cases.
- Conducted thorough title searches and examinations, mitigating potential risks and discrepancies.
- Streamlined the closing process for residential and commercial transactions, resulting in improved efficiency.
- Maintained up-to-date knowledge of real estate laws and regulations, offering informed guidance to clients in complex situations.
- Reviewed and interpreted site plans, maps, and blueprints.
- Assisted in resolving disputes related to property boundaries or ownership claims by conducting thorough research and analysis.
- Assisted clients in understanding complex legal documents by providing clear explanations and answering questions promptly.
- Coordinated seamless communication between all parties involved in the transaction process through proactive outreach efforts.
- Tracked and processed easement documents in accordance with policies and applicable laws.
- Developed comprehensive legal reports detailing property information for use during negotiations or dispute resolutions processes.
- Provided exceptional customer service throughout the transaction process, earning repeat business from satisfied clients.
- Researched statutes, decisions, legal articles, and codes.
- Communicated pertinent information to clients via phone, email, and mail.
Operations Manager
Chicago Title Company/Equity Title Company
1986.11 - 2006.12
- Responsible for overall production of department staff
- (i.e Searching, examining, production, time management, customer service) Implementing and training of incoming staff for procedural and production of product (s)
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Responsible for underwriting and risk management decisions for commercial, high-liability and detailed oriented transactions
- Worked closely with company CEO, President, and executive management team for expansion of company and departments
- Dealt directly with attorneys, Realtors, customers, and underwriters for all transactions requiring underwriting decisions to be made at leadership levels to close high-profile transactions
- Prepared daily Auditing and final policy remittance reporting.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated staff training programs to enhance skill sets and boost overall productivity levels.
- Facilitated communication between various departments, encouraging collaboration for optimal results.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Paralegal
Fleming Law Firm
2002.03 - 2006.01
- Provided support in all manners of proceedings before the courts, administrative authorities, and public authorities
- Performed procedural legal work; researched titles, deeds, leases, liens, and other encumbrances
- Coordinated closings between lenders, clients, and attorneys
Education
Associate of Arts - Business Administration And Management
Churchman's
Easton, PA 2001.05 - 1986.05
Certificate in Business Management - undefined
Coastal Carolina University
Manufacturing Certificate for Airplane Production - undefined
TTC
Skills
Business Management
Programmingandsoftwareskills
- Mylearning
- Microsoft Office Suite
- Windows
- WordPerfect
- Excel
- Power point
- Outlook
- SharePoint
- VISIO
- AIRMedia
- Velocity
- Cognos
- BERT
Corestrengthsskills
- Teambuilding and Leadership Skills
- Collaborative team player
- Superior Customer/Supplier/Leadership communication skills
- Passionate about quality, ethical and process compliance
- Strategic Planning, training & Vision oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingTeam Building / Company RetreatsCareer advancementPaid time offTimeline
Owner
Brenda's Extreme Cleaning Services
2022.10 - Current
Lead Server
The Den at Fox Hollow
2017.07 - 2022.09
Airplane Assembler
Boeing Company
2008.08 - 2009.09
Senior Paralegal
Weeks, Foti & Irvine, LLC
2006.01 - 2008.03
Paralegal
Fleming Law Firm
2002.03 - 2006.01
Associate of Arts - Business Administration And Management
Churchman's
2001.05 - 1986.05
Operations Manager
Chicago Title Company/Equity Title Company
1986.11 - 2006.12
Lead Employee Development Specialist
THE BOEING COMPANY
9 2009 - 7 2017
Certificate in Business Management - undefined
Coastal Carolina University
Manufacturing Certificate for Airplane Production - undefined
TTC
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