Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brenda Kondor

Office/Website Manager
Murray,UT

Summary

Highly dependable and dedicated candidate with a strong work ethic. Skilled in office administration, leadership and communication. Works productively and effectively and willing to take added responsibilities to meet company goals.

Overview

11
11
years of professional experience

Work History

Website/Office Manager

Wallpaper Warehouse
Murray, UT
04.2015 - Current
  • Manage customer service operations via online orders, calls, emails and live chats.
  • Delegate responsibilities to optimize company time and productivity.
  • Oversee work processes and perform quality control tasks such as monitoring calls, emails and live chats checking accuracy and professionalism.
  • Process online orders with multiple vendors and track order shipments.
  • Interview new employee candidates and train new hires on company processes.
  • Deliver employee performance reviews, recommending additional training or advancements.
  • Build and maintain an excellent rapport with customers, manufacturers and designers to increase sales, get better pricing, stay current with new products, prices and policies.
  • Ensure website is always up to date by adding the newest patterns from each vendor, completing price changes and updated the policy page as needed.
  • Create social media posts on Facebook, Instagram and Twitter showing the newest collections and providing new coupon codes.
  • Created and maintain the FAQ’s (Frequently Asked Questions) page on website.
  • Created training guide for adding new products to the website via Shopify Platform.
  • Review credit invoices from each vendor and process refunds for returns.

Dental Assistant

Smiles
Holladay, UT
05.2013 - 04.2015
  • Certified in Utah Radiology, CPR and AED
  • Prepared and broke down operatories
  • Assisted with various dental procedures
  • Scheduled patient’s next visits and placed courtesy calls to check on patients after procedures.

Customer Service Rep

American Express
Taylorsville, UT
01.2011 - 05.2013
  • Provide superior customer service through first call resolution
  • Handled general account inquiries regarding balances, fees, interest, rewards and billing disputes
  • Maintained broad knowledge of client products and services
  • Participated in call calibrations
  • Mentored new training classes.

Education

Associates of - Criminal Justice

Salt Lake Community College
Salt Lake City, UT
05.2018

Radiology Certified, CPR and AED Certified -

Salt Lake Academy of Dental Assisting
05.2013

Skills

  • Skilled in Microsoft Office, Excel, Word and Power Point
  • Knowledge of Shopify Platform
  • Skilled in Leadership and Decision Making
  • Delegation and Work Assignment
  • Administration and Operations
  • Policy and Procedure Modification
  • Staff Training and Performance Review Experience
  • Excellent Written and Verbal Communication Skills
  • Excellent Time Management and Multi-Tasking Skills
  • Able to work under pressure while remaining organized and detail oriented
  • Diligent Follow Through

Additional Information

  • Member of Phi Theta Kappa. National Honor Society for consecutively high GPA. Cumulative GPA of 3.78.
  • Won “One Award” at American Express for ending the year in the top 10%. Awarded and Invited to 4 Employee Appreciation luncheons for being a top performer and exceeding stats.

Timeline

Website/Office Manager

Wallpaper Warehouse
04.2015 - Current

Dental Assistant

Smiles
05.2013 - 04.2015

Customer Service Rep

American Express
01.2011 - 05.2013

Associates of - Criminal Justice

Salt Lake Community College

Radiology Certified, CPR and AED Certified -

Salt Lake Academy of Dental Assisting

Similar Profiles

CREATE PROFILE
Brenda KondorOffice/Website Manager