Brenda Kruder
Snow Hill,NC
Summary
Dynamic Customer Service Professional with over 20 years of experience, recognized for consistent performance and multiple promotions across various organizations. Demonstrates exceptional reliability, punctuality, and accuracy in managing special tasks, training initiatives, and inventory control. Proficient in recruiting and hiring top talent to enhance team effectiveness. Aiming to leverage extensive expertise to drive customer satisfaction and operational success.
Dynamic professional with a strong work ethic and adaptability, recognized for exceptional interpersonal skills. Proven ability to work independently while mastering new skills swiftly. Eager to embrace new challenges and contribute to team success.
Results-oriented professional with a strong work ethic and effective communication skills, adept at quickly mastering new concepts and processes. Proven ability to contribute to team success and support organizational goals in dynamic environments. Core competencies include adaptability, collaboration, and problem-solving.
Overview
27
27
years of professional experience
Work History
Receptionist/Accountant
Wade Tire Service
Snow Hill, NC
10.2022 - 04.2023
- Greeted customers and documented their automobile issues and needs daily.
- Answered incoming calls and directed them to the appropriate individual.
- Processed daily sales tickets, charge tickets, bills, and invoices from vendors with accuracy.
- Processed and issued checks for the shop, ensuring timely and accurate bill payments.
- Processed customer payments through cash, credit card, and check transactions.
- Balanced and reconciled monthly checking accounts using ledger and QuickBooks based on bank statements.
- Processed weekly payroll for employees.
- Ensured compliance with state and federal standards by accurately paying sales tax, payroll tax, and tire tax.
Customer Service Manager
Harris Teeter
Goldsboro, NC
06.2020 - 09.2022
- Directed a team of 15-20 employees daily to ensure proficient and efficient customer service.
- Created weekly shift schedules to ensure proper placement and coverage, enhancing customer service experience.
- Assisted customers with lottery purchases, returns, and other service issues at the customer service desk.
- Conducted daily surprise till audits to ensure employee accuracy and identify potential integrity issues.
- Maintained an over/short sheet to ensure accountability for employee cash discrepancies of $2.00 or more, conducted coaching sessions, and provided necessary documentation.
- Interviewed, hired, and trained new front-end staff members.
- Enhanced front-end efficiency to ensure a quick and enjoyable shopping experience.
- Ensured the cleanliness and organization of the front end and parking lot.
- Balanced daily sales with register tallies to ensure accuracy.
- Oversaw the efficient and accurate management of TO GO shops within designated timeframes.
Store Supervisor
Lidl
Rocky Mount, NC
04.2017 - 06.2020
- Enhanced customer experience through direct assistance.
- Stock floor on daily basis
- Reset weekly rotation changes
- Perform hourly quality checks on produce
- Accurate cash handling procedures at register while maintaining standard of scans per minute
- Bake products daily by following accurate baking plans and monitoring to allow for no out of stocks
- Set promo freezer, chiller and ambient areas weekly according to promotions
- Assist in accurate inventories monthly
- Monitored stock levels and identified ordering needs.
- Balanced registers at the end of each shift and prepared necessary deposits.
- Ensured accuracy in safe counts and ordered change as needed.
- Directed team members to ensure optimal coverage throughout the store.
Store Manager
Dollar General
05.2016 - 04.2017
- Supervise 3-4 employees on a daily basis
- Direct them according to the daily need and schedule according to sales and store projects and manage payroll
- Set and reset planograms according to monthly MAG book
- Perform price changes daily
- Make sure store appearance is according to standards
- Use direct listening skills to better serve our customers and bring up customer connect
- Manage shrink by practicing and teaching proper cash handling procedures
Property Manager
Public Storage
07.2013 - 09.2014
- Manage customer billing, payments and customer service
- Make reminder payment and collection calls
- Prepare units for auction if necessary
- Show and rent units
- Maintain property cleanliness and clean units as required
- Prepare and reconcile end of day reports, maintain budget goals, prepare deposits and make bank runs
- Sales of packaging supplies, rental insurance and doing monthly inventory
Assistant Manager
Babies "R" Us
02.2007 - 07.2013
- Perform inventory control, store maintenance, opening and closing procedures, human resources, loss prevention, perform inventory
- Hiring and training, scheduling, maintaining budgets, customer service, cash handling, preparing deposits, resolve customer conflicts
- Reset Planograms according to monthly rotation
- Performed annual inventory
Customer Service Representative
State Employees Credit Union
05.1996 - 06.1998
- Opened and closed accounts, sold savings bonds, money orders and travelers checks, handled cash/checks and assisted in balancing customer's check books
- Maintained money accountability when opened as well as balanced out at end of day
- Performed inventory on supplies and travelers checks monthly
- Ordered supplies and travelers checks
Education
High School Diploma -
Miami Sunset Senior High School
06.1998
Skills
- Financial Record Management
- Scheduling
- Effective Time Management
- Strong Written and Oral Communication
- Database Operations
- Accurate Data Entry
- Consistent Professional Attitude
- Composed Presence
- Office Management
- Client Relationship Management
Personal Information
Date of Birth: 12/02/72
References
References available upon request.
Timeline
Receptionist/Accountant
Wade Tire Service
10.2022 - 04.2023
Customer Service Manager
Harris Teeter
06.2020 - 09.2022
Store Supervisor
Lidl
04.2017 - 06.2020
Store Manager
Dollar General
05.2016 - 04.2017
Property Manager
Public Storage
07.2013 - 09.2014
Assistant Manager
Babies "R" Us
02.2007 - 07.2013
Customer Service Representative
State Employees Credit Union
05.1996 - 06.1998
High School Diploma -
Miami Sunset Senior High School
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