Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Kuhlman

Carthage,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Owner/Supervisor of Operations

A Little Bit Of Everything Cleaning
01.2020 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired, trained, and managed a high-performing team of employees dedicated to completing the job
  • Managed day-to-day business operations.
  • Negotiated contracts with clients for better terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service leading to increased performance levels.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits cash handling and credit card transactions

Security Guard

Dyno Nobel
04.2018 - 03.2020
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Greeted guests professionally and courteously.

Private Home Health Care Provider

Private Client
11.2015 - 02.2018
  • Enhanced patient quality of life by providing personalized and compassionate care.
  • Administered medications accurately according to prescribed schedules.
  • Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
  • Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
  • Provided emotional support to the family dealing with the challenge of the illness their loved one was dealing with.
  • Completed household management tasks for clients within private home settings.

Banquet Server/Setup Crew Member

Downstream Casino And Resort
02.2012 - 10.2014
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Demonstrated exceptional teamwork by communicating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.

Owner/Supervisor

A+ Mechanics And Mobile Repair
01.2007 - 10.2010
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies
  • Maintained stock by ordered all inventory for shop and trucks

Head Waitress

Country Market Restaurant
03.2006 - 10.2009
  • Enhanced dining experience through expert menu knowledge and personalized recommendations.
  • Improved customer satisfaction by providing attentive and friendly service to patrons.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Conducted regular performance evaluations for waitstaff members, identifying areas for growth and development opportunities.

Education

High School Diploma -

Central High School
Duluth, MN

Skills

  • Driven and Determined
  • Purchasing and Planning
  • Coaching and Mentoring
  • Work Planning and Prioritization
  • Bookkeeping
  • Negotiation and Persuasion
  • Quality Assurance/quality control
  • Customer Service

Timeline

Owner/Supervisor of Operations

A Little Bit Of Everything Cleaning
01.2020 - Current

Security Guard

Dyno Nobel
04.2018 - 03.2020

Private Home Health Care Provider

Private Client
11.2015 - 02.2018

Banquet Server/Setup Crew Member

Downstream Casino And Resort
02.2012 - 10.2014

Owner/Supervisor

A+ Mechanics And Mobile Repair
01.2007 - 10.2010

Head Waitress

Country Market Restaurant
03.2006 - 10.2009

High School Diploma -

Central High School

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Brenda Kuhlman