Brenda Lamey
Garland,Texas
Summary
Accomplished Sales Manager offering 23 years of experience developing and maximize sales in Telecommunications Industry. Retaining accounts by providing support and attentive service to both consumer and business. Expertise in marketing strategies, product promotion, and merchandising to achieve market penetration. Successful record of expanding network connections through Contracts 8 years of experience developing and maximizing C Level Executive sales as well as both large and small business owners. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
24
24
years of professional experience
Work History
Telesales Representative
AT&T Mobility
Richardson, Texas
03.2018 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings. 30 to 60 per day.
- Overcame objections using friendly, persuasive strategies My performance is top performer in 14 out of 18 years with Verizon shows this to be accurate.
- Opened new accounts and documented personal, demographic and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Cashier
Sam’s Club
Keller, TX
08.2017 - 02.2018
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department. by knowing my products
- Offered "sales" such as promos on credit cards
- Welcomed customers and helped determine their needs
- Stocked, tagged and displayed merchandise as required
InsideSales Representative Administrative
Xylem Dewatering, Inc
Irving, Texas
01.2017 - 06.2017
- Entering Contacts for outside Sales Representative & answering sales questions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked with customers to understand needs and provide excellent service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Handled 60 calls per day to address customer inquiries and concerns
Business Development Manager
Verizon Enhanced Communities
Irving, TX
08.2008 - 12.2015
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated, prepared and signed contracts with clients.
- Performed research to uncover potential target areas, markets and industries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention
Inside Sales Manager
Verizon Business, Small High Value
Westfield, IN
08.2006 - 08.2008
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Created outbound long distance program offering for Verizon existing customer base.
- Updated accounts and maintained long-term relationships with clients.
- Top Performer 2007 #1
Inbound Call Center Sales Representative -Consumer
Verizon
Irving, Texas
10.1997 - 08.2006
- Top performer 7 out of 9 years with inbound call center
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- Processed customer order, quote and return transactions and offered additional products and services
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
Education
Bachelor of Science - Technical Management w/ Sales and Marketing
Devry University
Irving, TX And On-line2021
Skills
- Product Branding
- Advertising Campaigns
- Customer Complaint Resolution
- Sales Statistics Analysis
- Account Management
- Sales Quota Management
- Inside and Outside Sales
Accomplishments
- Documented and resolved how customer get notice that FIber Optics was ready which led to 150% of my quota increase every year.
Affiliations
NAPW (National Association for Professional Women) 2011, 2012, 2013
– CAI-PMI-BOMA 2007 – to present day
-DFW Retail Association of America – 2015 EDUCATION
Timeline
Telesales Representative
AT&T Mobility
03.2018 - Current
Cashier
Sam’s Club
08.2017 - 02.2018
InsideSales Representative Administrative
Xylem Dewatering, Inc
01.2017 - 06.2017
Business Development Manager
Verizon Enhanced Communities
08.2008 - 12.2015
Inside Sales Manager
Verizon Business, Small High Value
08.2006 - 08.2008
Inbound Call Center Sales Representative -Consumer
Verizon
10.1997 - 08.2006
Bachelor of Science - Technical Management w/ Sales and Marketing
Devry University
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