Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Brenda Land

Brenda Land

Houston,TX

Summary

Proven to excel in retail environments, I leveraged strong communication and cash handling accuracy at Variety Store LLC. Roses and Little River Produce to enhance customer satisfaction and drive sales. Demonstrating reliability and a proactive approach, I contributed to inventory management and loss prevention, significantly improving store operations and customer engagement without exceeding a 20% discount margin.

Overview

13
13
years of professional experience

Work History

Retail Associate and Cashier

Variety Store LLC. Roses
07.2016 - 02.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Upsold additional products and services to customers, increasing revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier, Produce, Food Demonstrations, Samples

Little River Produce
07.2010 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

In-store Training Programs, Displaying Merchandise - Basic

High School Diploma
North Carolina
06.1966

Skills

  • Reliability
  • Customer Engagement
  • Positive and engaging demeanor
  • Cash Handling Accuracy
  • Reliability and punctuality
  • Cash Register Operation
  • Merchandise Display
  • Self-directed learning
  • Proactivity
  • Sales Promotion
  • Loss prevention awareness
  • Product Merchandising
  • Teamwork and Collaboration
  • Customer Service
  • Cash Handling
  • Fluent in Language
  • Product Knowledge
  • Retail Store Operations
  • Money Handling
  • Retail Sales
  • Suggestive Selling
  • Independent judgement
  • Professional Appearance
  • Product Demonstrations
  • Sales Goals Attainment
  • Strong Communication and Interpersonal Skills
  • Honest and Dependable
  • Adaptable and Flexible
  • Friendly and Helpful
  • Attention to Detail
  • Reliable and Responsible
  • Retail Merchandising
  • Register Opening and Closing
  • Store Policies and Procedures
  • Ability to Lift 40 pounds
  • Basic Mathematics

Timeline

Retail Associate and Cashier

Variety Store LLC. Roses
07.2016 - 02.2023

Cashier, Produce, Food Demonstrations, Samples

Little River Produce
07.2010 - 11.2018

In-store Training Programs, Displaying Merchandise - Basic

High School Diploma

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Brenda Land