Brenda Landaeta
Waverly,OH
Summary
Areas of Interest : Marketing and Practice Management
Business Acumen
▪ Client Relationship Management ▪ Patient Experience ▪ Training and Development
20+ years' experience in Managing, Marketing and Directing medical offices and laboratories.
To support company operations by maintaining office systems and contributes to team effort by accomplishing related results as needed. Train and educate staff on policies and procedures as applicable. Marketing the company and negotiating contracts with vendors while establishing and developing good public relations within the community.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Marketing and Admissions
The Laurels of Athens
2013.01 - 2018.01
- Marketing and Sales to Achieve facility census goals
- Open and maintain accounts with insurers, community organizations and hospitals for referrals.
- Supervise Admissions
- Acts as liaison between the company and outside community.
- Works with local community agencies to generate a positive image
- Participates in industry trade shows and business development activities, as assigned
- Daily contact with potential referral sources including but not limited to hospitals, physicians, insurers, case management companies and health care agencies
- Conducts admission screening of potential patients, determine level of care, services required, equipment needs and insurance.
- Promote the company thru events such as golf outings, health fairs, community fairs, physician lectures and serve as an ambassador for the Logan chamber of commerce.
- Oversee and do my own daily schedule and travel for marketing
- Conducted market research to identify new opportunities and target markets
Director of Marketing and Admissions
Consulate Health Care
2012.01 - 2013.01
- Marketing and Sales to Achieve facility census goals
- Opened and maintained accounts with insurers, community organizations and hospitals for referrals
- Supervises the Admissions
- Acted as liaison between the company and the outside community
- Worked with local community agencies to generate a positive image
- Participated in industry trade shows and business development activities, as assigned
- Daily contact with potential referral sources including but not limited to hospitals, physicians,insurers, case management companies and health care agencies
- Conduced admission screening of potential patients, determine level of care, services required,equipment needs and insurance.
Practice Manager
Jackson Urgent Care
2011.01 - 2012.01
- Start Up and Establish Urgent Care/ Occupational Medicine office.
- Marketing and Sales for the Occupational Medicine Program
- Manage Employees within the office.
- Set and write procedures and policies for the Urgent Care
- Maintains office staff by recruiting, selecting, orienting, and training employees.
- Collector /Trainer for Drug and Alcohol testing
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Ordered all office supplies and kept check on inventory levels
- Boosted staff morale by offering constructive feedback and specific direction
- Developed policies and procedures for effective practice management
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
Executive Director / Occupational Medicine
Ohio Valley Physicians
2003.01 - 2011.01
- Marketing and Sales for the Occupational Medicine Program
- Marketing and Sales for the Ohio Quick Care offices
- Collector /Trainer for Drug and Alcohol testing
- Oversee 6 Branch sites to be compliant with state and federal guidelines in the Drug and
- Alcohol collection procedures
- Preparation of Solicitation and bid proposals
- Train for all components of an Occupational Medicine program, including BWC
- Paperwork, employee testing including but not limited to audiograms, pulmonary
- Function testing, EKG's, physicals, blood draws, POCT devices, charting and record keeping
- To manage employees at 6 branches in the occupational medicine portion of Ohio Valley Physicians and Ohio Quick Care offices
- Billing liaison for company accounts
- Quality assurance and record keeping
- Built relationships with donors, government officials and other organizations to secure funding and support for organization
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Created promotional materials and provided insightful information to social media, websites and print media to educate public
- Developed innovative sales and marketing strategies to facilitate business expansion
Customer service Relations
Children's Hospital
2000.01 - 2002.01
- Provide outstanding customer relations to patients, physicians and outside clients for Resulting, specialty testing and specimen problems
- Responsible to see that all testing was ordered and reported accurately and promptly.
- Assisted customers by answering questions and responding to inquiries
Occupational Medicine Coordinator
Holzer Clinic
1995.01 - 2003.01
- Drug and Alcohol Testing
- Performed diagnostic testing
- Marketing and Sales for the Occupational Medicine Program
- Collector/ Trainer for Drug and Alcohol testing
- Account set up and coordinator of contracted occupational services
- Clinic billing liaison for company accounts
- Quality Assurance and record keeping skills
- Plant tours and Business Advisory Meetings with contracted local companies
- Provided oversight to 9 Clinic Branch collection sites for training, audits and compliance
- Clinic with federal guidelines for Drug and Alcohol testing
Stat Lab Supervisor
Roche Biomedical Laboratory
1993.01 - 1995.01
- Performed diagnostic testing
- Responsible for Quality Control and record keeping
- Paternity and Drug Screen Collections
- Specimen Collection and processing
Medical Lab Tech
Pike Community Hospital
1992.01 - 1993.01
- Performed diagnostic testing in all basic areas of the laboratory
- Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment
- Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals
- Prepared blood smears and determined levels of normalcy
- Performed laboratory testing and operated automated equipment within limits
- Collected and analyzed blood and tissue samples to support diagnoses of medical conditions and treatment planning
- Maintained sufficient inventory of laboratory supplies for daily operations
- Tested for drug levels in blood to authenticate patient response to treatment
Education
Masters in Business Administration -
Ohio Christian University
2017
Bachelor of Arts - Healthcare Management
Ohio Christian University
2012
Associates - Science
Shawnee State University
1992
Associates - Medical Laboratory Technology
Shawnee State University
1992
Skills
- Case Reviews
- Recommend Protections
- Worker Protection
- Patient Relationships
- Health and Safety Practices
- New Employee Training
- Electronic Medical Record Software
- Pre-Employment Screening
- Functional Capacity Evaluation
- Office Operations
- Worker Compensation Review
- Financial Reports
- Customer Communication
- Goals and Performance
- Medical Terminology Knowledge
Certification
Certified Professional Collector Trainer (CPCT) in Drug and Alcohol testing∎ Certified Hearing Conservationist ∎ Certified Fit Tester
References
References
William C. Dalton, MD
301 Wayne Avenue Elkins, WV 26241 (304) 633-8099
Paul Craig MD
4552 Route 152 Lavalette, Wv 25535 (304)942-5030
April Barstow Clark, DNP,CNP
Morrison Colorado (303 )827-8928
Kendra Rinehart, Utilization Management Nurse Consultant
2353 Borland Road, Ray, Ohio 45672 (740) 649-4772
Timeline
Director of Marketing and Admissions
The Laurels of Athens
2013.01 - 2018.01
Director of Marketing and Admissions
Consulate Health Care
2012.01 - 2013.01
Practice Manager
Jackson Urgent Care
2011.01 - 2012.01
Executive Director / Occupational Medicine
Ohio Valley Physicians
2003.01 - 2011.01
Customer service Relations
Children's Hospital
2000.01 - 2002.01
Occupational Medicine Coordinator
Holzer Clinic
1995.01 - 2003.01
Stat Lab Supervisor
Roche Biomedical Laboratory
1993.01 - 1995.01
Medical Lab Tech
Pike Community Hospital
1992.01 - 1993.01
Masters in Business Administration -
Ohio Christian University
Bachelor of Arts - Healthcare Management
Ohio Christian University
Associates - Science
Shawnee State University
Associates - Medical Laboratory Technology
Shawnee State University
Certified Professional Collector Trainer (CPCT) in Drug and Alcohol testing∎ Certified Hearing Conservationist ∎ Certified Fit Tester
Similar Profiles
Amy ByrumAmy Byrum
LPN at The Laurels Of AthensLPN at The Laurels Of Athens
Kieara DrescherKieara Drescher
State Tested Nursing Assistant at The Laurels of AthensState Tested Nursing Assistant at The Laurels of Athens
Elijah BlackburnElijah Blackburn
Intern at The Laurels Of AthensIntern at The Laurels Of Athens