Brenda Lara
Miami,FL
Summary
Dependable Host and Server, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Friendly and welcoming, creating a smooth and enjoyable dining experience for guests, and a calm and smooth-running work experience for team-menbers.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Doherty Enterprises-Applebees
03.2024 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Host
Doherty Enterprises-Applebees
10.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Monitored wait times accurately, providing accurate estimates of wait time during busy periods while keeping guests informed and engaged.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Dog Walker
Wag! Dog Walkers
05.2022 - 09.2023
- Increased client satisfaction by providing timely and attentive care for their pets.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Provided basic training reinforcement for dogs during walks, improving behavior both on-leash and at home.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
- Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Clerical Intern
Iglesia De Dios Fuente Del Cielo
10.2016 - 03.2020
- Improved filing system efficiency by reorganizing and updating documents.
- Assisted in preparing reports by gathering and organizing relevant information.
- Demonstrated attention to detail while proofreading documents, ensuring error-free correspondence.
- Supported team members with data entry tasks for timely completion of projects.
- Ensured accurate record-keeping by diligently maintaining spreadsheets and databases.
Education
No Degree - Psychology
Barry University
Miami Shores, FLHigh School Diploma -
Robert Morgan Educational Center
Miami, FL06.2021
Skills
Detail Oriented
Order Management
Payment Processing
Collaboration & Teamwork
Organization
Cash Handling
Exceptional communication
Order Accuracy
Service prioritization
Customer Satisfaction
Memory retention
Exceptional customer service
Languages
American Sign Language
Limited Working
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Server
Doherty Enterprises-Applebees
03.2024 - Current
Restaurant Host
Doherty Enterprises-Applebees
10.2023 - Current
Dog Walker
Wag! Dog Walkers
05.2022 - 09.2023
Clerical Intern
Iglesia De Dios Fuente Del Cielo
10.2016 - 03.2020
No Degree - Psychology
Barry University
High School Diploma -
Robert Morgan Educational Center
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