Brenda Arnold
Belleville,MI
Summary
Bilingual English/Spanish professional with extensive experience in customer service and office coordination, adept at managing operations and supporting team productivity. Proficient in Microsoft Excel and Word, with a strong understanding of collections processes and payment posting. Eager to leverage skills in a challenging role as a Retirement Pension.
Overview
17
17
years of professional experience
Work History
Office Coordinator
Cambio Communities
02.2024 - Current
- Managing office operations, supporting staff, and ensuring a productive work environment.
- Customer service greeting residents and visitors, looking to buy or rent one of our modular homes.
- Assist with event planning and preparation.
- Scheduling meetings between residents and managers.
Retirement Pension Representative
Trinity Health
Livonia, Michigan
11.2021 - Current
- Company Overview: Livonia, Michigan
- Answer all employee questions via phone and benefits-related issues promptly and professionally.
- Organize and issue benefit pension packets to employees.
- Retrieve employee confidential information regarding their pension.
- Submit life insurance claims to Hartford Life Insurance.
- Entering Power of Attorney information into employees' files.
- Livonia, Michigan
Customer Service Representative
Trinity Health
Farmington Hills, Michigan
05.2019 - Current
- Company Overview: Farmington Hills, Michigan
- Handled 50+ customer inquiries daily in a timely, professional manner to solicit customer satisfaction by resolving issues.
- Triaged phone calls and electronically referred the account to the appropriate area for resolution.
- Validated and updated critical demographic and insurance data and forwarded the revised information to the appropriate department for review.
- Provided excellent customer service in resolving inquiries and assisting the customers to navigate and understand their bills.
- Verifying different insurances, taking payments, and setting up payment plans for the patient.
- Farmington Hills, Michigan
Customer Service/Claims Representative
Net MD
Livonia, Michigan
10.2008 - Current
- Company Overview: Livonia, Michigan
- Reviewed, analyzed, and approved codes for diagnostic and procedural information that determines Medicare, Medicaid, and private insurance payments.
- Responded to 50 or fewer inbound calls daily in a high-call volume environment.
- Ensure compliance with established coding guidelines, third-party reimbursement policies, regulations, and accreditation guidelines.
- Reviewed health records to identify proper relationships between procedure and diagnosis codes.
- Guaranteed the physician's final diagnoses and operative procedures are valid and complete.
- Collaborated with healthcare professionals to resolve discrepancies in coding practices.
- Responsible for performing claims review based on medical records documentation and compliance guidelines to ensure accurate patient billing.
- Coordinated and reviewed all patient accounts to ensure proper billing coding following medical guidelines and compliance rules.
- Livonia, Michigan
Education
BUSINESS -
Washtenaw Community College
01.2021
MEDICAL ADMINISTRATIVE ASSISTANT - undefined
Everest Institute
Dearborn, Michigan06.2008
CERTIFIED NURSING ASSISTANT - undefined
Texas Tech-Vocational School
El Paso, Texas07.1988
Skills
- Bilingual English/Spanish
- Familiar with All-Payer Websites
- Collections Processes
- Payment Posting
- Microsoft Excel
- Microsoft Word
Timeline
Office Coordinator
Cambio Communities
02.2024 - Current
Retirement Pension Representative
Trinity Health
11.2021 - Current
Customer Service Representative
Trinity Health
05.2019 - Current
Customer Service/Claims Representative
Net MD
10.2008 - Current
MEDICAL ADMINISTRATIVE ASSISTANT - undefined
Everest Institute
CERTIFIED NURSING ASSISTANT - undefined
Texas Tech-Vocational School
BUSINESS -
Washtenaw Community College
Languages
Spanish