Brenda Law
Catawba,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Floating Director of After School Program
Blue Ridge YMCA
08.2019 - 06.2020
- Communicated with parents to encourage active parental participation in education.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Developed and coordinated after-school programs and activities.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Formulated and implemented school safety and security policies.
- Monitored student progress and implemented intervention strategies to support student success.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
Wellness Staff Lead
Blue Ridge YMCA
02.2016 - 08.2019
- Assisted customers with navigating company website and placing orders.
- Attended training sessions to stay updated on procedures and services.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Communicated with clients on behalf of staff to relay messages and information.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Resolved customer complaints with diplomatic and courteous communication.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Assisted customers with account setup, product selection and troubleshooting.
- Logged customer inquiries and service requests into company CRM system to maintain accurate records.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Explained product features and benefits to promote sales and increase revenue.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
High School Diploma -
Gateway Christian Academy
Blacksburg, VA05.1988
Skills
- Status Reports
- Public Safety and Security
- Maintenance Tasks
- Staff Leadership
- Family Involvement
- Classroom Observation
- Parent Meetings
- Student Needs Support
- Federal Compliance
- Curriculum Development
- Learning Improvements
- Behavior Modification
Timeline
Floating Director of After School Program
Blue Ridge YMCA
08.2019 - 06.2020
Wellness Staff Lead
Blue Ridge YMCA
02.2016 - 08.2019
High School Diploma -
Gateway Christian Academy
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