Summary
Work History
Education
Skills
Timeline
Generic

Brenda Lawrence

San Francisco,CA

Summary

Dedicated Veterinary Technician with a proven track record at VCA All Pets Hospital, excelling in surgical assistance and patient care. Expert in intravenous catheterization and renowned for enhancing client education. Achieved a 20% increase in successful emergency care outcomes through meticulous attention to detail and superior medical knowledge.

Work History

Cashier

Modern Market
01.2023 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.

Veterinary Technician

VCA All Pets Hospital
09.2002 - 06.2022
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.

Education

Walden Academy
San Francisco, CA
09.2002

Skills

  • Intravenous catheterization
  • Medication administration
  • Surgical assistance
  • Surgical procedures and support
  • Vaccine administration
  • Medical history collection
  • General anesthesia monitoring
  • Diagnostic imaging
  • IV medication administration
  • Intravenous injection
  • Laboratory skills
  • Surgical preparation
  • Pharmacy duties
  • Client education
  • Anesthesia administration
  • Thoracic and abdominal radiograph
  • Treatment administration
  • Suture removal
  • Nail trimming
  • Emergency and preventive care
  • Supply restocking
  • Euthanasia procedures
  • Diagnostic sampling
  • Medical record-keeping
  • Vaccinations
  • Fluid therapy
  • Patient monitoring
  • Medication dispensing
  • Patient positioning
  • Medication labeling
  • Intramuscular injection
  • Dental procedures
  • Wound treatment
  • Instrument pack sterilization
  • Lab operations
  • Sanitation protocols
  • Vital signs
  • Anal sac expression
  • Fluorescein stain test
  • Microscopy techniques
  • Radiology safety
  • Emergency care
  • Canine and feline intubation
  • Closed-chest CPR
  • Cytocentesis
  • Heartworm diagnostic testing
  • Urinalysis techniques
  • X-ray review
  • Aseptic techniques
  • Controlled substance management
  • Ear sample collection
  • Specimen preparation
  • Surgical scrubbing procedures
  • Parasite control
  • Procedure support
  • Skin scraping
  • Wound management
  • Infection control
  • Patient bathing
  • Tick removal
  • Administering first aid
  • Pathogen identification
  • Restraint pole use
  • Catalase testing
  • Procedure billing
  • Pre-anesthetic preparation
  • IV placement
  • General anesthesia recovery
  • Animal restraint
  • Tonometry
  • Explaining treatment
  • Elizabethan collar application
  • Oral and topical medication administration
  • Blood collection
  • Veterinary dentistry
  • Veterinary standards and procedures
  • Animal handling
  • Injectable agent induction
  • Oxygen therapy
  • Spay and neuter surgeries

Timeline

Cashier

Modern Market
01.2023 - 01.2025

Veterinary Technician

VCA All Pets Hospital
09.2002 - 06.2022

Walden Academy
Brenda Lawrence