BRENDA L CHANDLER
Greensboro,NC
Summary
Dynamic Inpatient Case Management Supervisor at Cone Health System with a proven track record in regulatory compliance and performance monitoring. Expert in resource allocation and patient advocacy, enhancing care delivery and outcomes. Skilled in team management and conflict resolution, fostering collaboration to achieve optimal patient care.
Overview
35
35
years of professional experience
Work History
Inpatient Case Management Supervisor
Cone Health System
Greensboro, North Carolina
2020.07 - 2026.03
- Supervised a team of case managers, ensuring compliance with regulatory standards and quality assurance protocols.
- Monitored staff performance metrics and coached team members to improve service delivery and patient outcomes.
- Facilitated interdisciplinary meetings to review patient progress and adjust care strategies collaboratively.
- Coordinated with community resources to assist patients in accessing external support services and follow-up care.
- Facilitated smooth transitions of care for patients moving from acute settings to home or rehabilitation facilities.
- Established key performance indicators to track case manager effectiveness in delivering quality patient care.
- Conducted regular audits of case files to maintain high standards of care documentation and regulatory compliance.
- Developed and maintained relationships with external stakeholders to ensure successful case management outcomes.
RN Care Manager
Cone Health
Greensboro, North Carolina
2008.05 - 2020.07
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Coordinated medical appointments and transportation for clients.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Acted as liaison between clients' families and community agencies, enhancing support for clients' needs.
- Arranged referrals for housing assistance and financial aid programs.
- Participated in team meetings with other staff members to discuss case management issues.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Strengthened relationships with clients, families, and healthcare providers to promote integrated care.
- Communicated with patients with compassion while keeping medical information private.
Registered Nurse
Cone Health
Greensboro, North Carolina
1991.09 - 2007.05
- Delivered critical care in ICU, Med Surgical Unit, and ED across Cone Health Hospitals, ensuring optimal patient outcomes from 1999 to 2006.
- Supported physicians during endoscopy, colonoscopy, TEE, and bronchoscopy procedures, enhancing procedural efficiency from 1998 to 1999.
- Managed care for critically ill patients on ventilator support and multiple IV life-sustaining drips, ensuring stability and recovery from 1992 to 1998.
- Assisted in critical care units to support patient treatment as a nurse extern from 1991 to 1992.
Education
Master of Science - MHA Medical
Pfeiffer University
Misenheimer, NCBachelor of Science - Registered Nursing
North Carolina Agricultural and Technical State University
Greensboro, NCAssociate of Applied Science - Licensed Practical Nurse
Danville Community College
Danville, VASkills
- Case management
- Regulatory compliance
- Performance monitoring
- Care coordination
- Discharge planning
- Resource allocation
- Resource management
- Patient advocacy
- Team management
- Team building
- Critical thinking
- Decision-making
- Problem-solving
- Effective communication
- Clear communication
- Conflict resolution
- Empathy and compassion
Timeline
Inpatient Case Management Supervisor
Cone Health System
2020.07 - 2026.03
RN Care Manager
Cone Health
2008.05 - 2020.07
Registered Nurse
Cone Health
1991.09 - 2007.05
Master of Science - MHA Medical
Pfeiffer University
Bachelor of Science - Registered Nursing
North Carolina Agricultural and Technical State University
Associate of Applied Science - Licensed Practical Nurse
Danville Community College