Brenda Leadman
Altamonte Springs
Summary
I would like to consider myself an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. I am driven to always learning more and going above and beyond for my team.
Overview
4
4
years of professional experience
Work History
Finance Assistant
Fields Auto
Winter Park, FL
08.2025 - Current
- Trained new staff on finance protocols and software applications, fostering a collaborative work environment.
- Processed daily financial transactions in support of finance team objectives.
- Coordinated with banks to submit customer applications, enhancing auto loan approval efficiency.
- Conducted customer interviews to identify driving habits and vehicle retention plans. Assisted in clarifying customer wants and needs regarding vehicle features.
- Get all correct paperwork ready for the customer, all paperwork is different depending on if it is a cash, lease, or finance deal.
- Guide the customer on what they will need to provide for the deal as well walk them through all paperwork.
- Guide customers on every product that is offered for their vehicle and exactly what will be covered. Break down which products would be a best fit for the customer and their vehicle.
- Answered phone calls and walk up appointments for warranty, maintenance, cancellation on products, return checks for those cancellation.
- Overlooked all deals, making sure all paperwork was attached with correct signatures before sending to accounting.
- Overlooked all appointments for customers who bought extra products and had to come back to get it applied. Set their appointments, followed up, and overlooked their cars through-out the day making sure the vehicle will be good to pick up at the end of the day.
Cashier
BMW
Winter Park, FL
08.2024 - 08.2025
- Managed cash register operations to ensure efficient transactions and customer satisfaction.
- Processed payments accurately, maintaining cash drawer integrity throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Certified Trainer
Chick-fil-A
Altamonte Springs, FL
03.2022 - 08.2024
- Mentored new trainers, ensuring consistency in training delivery and adherence to standards.
- Evaluated training effectiveness through feedback collection and performance assessments.
- Collaborated with management to identify training needs and improve operational processes.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
Education
High School Diploma -
Lyman High School
Longwood, FLSkills
- Microsoft Excel
- Bank reconciliation
- Record preparation
- Coaching and training
- Financial record keeping
- Telephone etiquette
- Document workflow
Timeline
Finance Assistant
Fields Auto
08.2025 - Current
Cashier
BMW
08.2024 - 08.2025
Certified Trainer
Chick-fil-A
03.2022 - 08.2024
High School Diploma -
Lyman High School