Brenda Lemus-Rivas
Philadelphia,United States
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
2
2
years of professional experience
Work History
Patient Care Assistant
Delaware Valley Community Health Inc.
Philadelphia, PA
05.2022 - 09.2023
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure.
- Helped maintain a clean environment in all areas assigned.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Kept instruments and equipment clean and sanitized.
Medical Assistant
Delaware Valley Community Health Inc.
Philadelphia, PA
09.2023 - 02.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Scheduled appointments for patients via phone and in person.
Associate Patient Care Coordinator
Delaware Valley Community Health Inc.
Philadelphia, Pennsylvania
02.2024 - Current
- Facilitated communication between healthcare providers and patients via telephone or email.
- Answered incoming phone calls from patients and provided information regarding services offered by the clinic.
- Performed administrative duties such as filing paperwork, preparing reports, and ordering supplies.
- Conducted follow-up calls to ensure that patients were receiving appropriate care and services.
- Implemented quality assurance measures to ensure compliance with organizational policies and procedures related to patient care coordination activities.
- Monitored patient medication refills and communicated with pharmacy staff regarding refill requests.
- Managed referrals from primary care providers for specialty services both internally within the clinic or externally at another facility.
- Provided education about available treatment options for patients as well as guidance on how best to manage their health condition.
Education
LPN Certificate - LPN
Prism Career Institute
Philadelphia, PA06-2024
High School Diploma -
Bodine William W High School
Philadelphia, PA06-2020
Skills
- Insurance Verification
- Policy Adherence
- HIPAA Compliance
- Cross-Functional Teamwork
- Patient Education
- Attention to Detail
- Verbal and written communication
- Customer Service
Timeline
Associate Patient Care Coordinator
Delaware Valley Community Health Inc.
02.2024 - Current
Medical Assistant
Delaware Valley Community Health Inc.
09.2023 - 02.2024
Patient Care Assistant
Delaware Valley Community Health Inc.
05.2022 - 09.2023
LPN Certificate - LPN
Prism Career Institute
High School Diploma -
Bodine William W High School
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