Brenda Leon
Pembroke Pines,FL
Summary
Highly-motivated Dental Office Manager with in-depth knowledge and progressive experience in general dentistry and dental implants practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
14
14
years of professional experience
Work History
Dental Office Manager
Dr. Implant
04.2022 - 06.2023
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reviewed EOD/EOM reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Dental Office Manager
I Dental
05.2020 - 04.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reviewed EOD/EOM reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Dental Office Manager
Diaz Dental Group
10.2009 - 02.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
Education
Master of Arts - English Education
Nova Southeastern University
Davie, FLSkills
- Treatment Planning
- Dental software proficiency
- Insurance Billing
- Schedule Management
- Patient Relations
- Office Administration
- Professional and Courteous
- Team Leadership
- Time Management
- Excellent Communication
- Organizational Skills
- Human Resources Management
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Dr. Implant
04.2022 - 06.2023
Dental Office Manager
I Dental
05.2020 - 04.2022
Dental Office Manager
Diaz Dental Group
10.2009 - 02.2020
Master of Arts - English Education
Nova Southeastern University
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