Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brenda Lepriol-sanders

Bradenton

Summary

Dynamic Customer Service Representative with a proven track record at Alorica, excelling in issue resolution and relationship management. Adept at enhancing customer experiences through effective communication and process improvement. Recognized for delivering exceptional technical support and fostering positive customer interactions, ensuring satisfaction and loyalty.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Alorica
Irvine
09.2019 - 06.2025
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Teleperformance USA
Fort Lauderdale
02.2006 - 12.2015
  • Maintained accurate records of customer interactions and transactions.
  • Answered phone calls, emails, and web chats in a timely manner.
  • Updated customer accounts with relevant information such as contact details and purchase history.
  • Provided technical support to customers regarding product usage.
  • Greeted customers and provided assistance with inquiries.
  • Monitored incoming requests from customers via multiple channels like email, chat.
  • Provided training to new Customer Service Representatives Assistants when needed.
  • Assisted managers in developing plans for enhancing customer relations initiatives.
  • Identified opportunities for process improvement within the department.
  • Developed strategies to improve customer experience by streamlining processes and procedures.
  • Followed up with customers to ensure satisfaction with products or services received.
  • Coordinated with other departments within the organization to resolve complex issues quickly.

Customer Service Representative

SunPass
Boca Raton
06.2002 - 01.2005
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

Southeast High School
Bradenton, FL
06-1995

Skills

  • Customer service
  • Technical support
  • Issue resolution
  • Process improvement
  • Complaint handling
  • Team collaboration
  • Database management
  • Relationship management
  • Product knowledge
  • Customer feedback analysis
  • Communication skills
  • Customer service skills
  • Customer presentations
  • Quality assurance trainer role skills,
  • Customer needs assessment

References

References available upon request.

Timeline

Customer Service Representative

Alorica
09.2019 - 06.2025

Customer Service Representative

Teleperformance USA
02.2006 - 12.2015

Customer Service Representative

SunPass
06.2002 - 01.2005

High School Diploma -

Southeast High School

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