Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Lesher

Manhattan,KS

Summary

Dynamic professional with a proven track record at Keating Consulting, excelling in customer service and problem-solving. Skilled in financial reporting and data confidentiality, I effectively managed complex inquiries and fostered strong relationships. Committed to process improvement, I consistently delivered exceptional support, enhancing team productivity and employee satisfaction.

Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Administrator

Keating Consulting
08.2023 - Current
  • Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
  • Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Cultivated interpersonal skills by building positive relationships with others.

Salon Owner/Operator

The Parlor Spa
11.2019 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Consulted with customers to assess needs and propose optimal solutions.

Bank Teller /Consumer Loan Processor

Farmers & Drovers Bank
05.2022 - 08.2023
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Turned in excess cash to maintain drawer security.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.

Paraprofessional

USD 253 Emporia Public School Disctrict
03.2019 - 05.2020
  • Reported on student progress, behavior, and social skills to parents.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Took part in professional development workshops to boost skills.

Education

GED -

Somerset High School
Somerset, TX
06-2002

Skills

  • User access control
  • Policy writing
  • Process improvement
  • Problem-solving
  • Customer service
  • Data entry
  • Recordkeeping and file management
  • Verbal and written communication
  • Resource optimization
  • Financial reporting
  • Data confidentiality
  • MS office

Languages

Spanish
Native or Bilingual

Timeline

Administrator

Keating Consulting
08.2023 - Current

Bank Teller /Consumer Loan Processor

Farmers & Drovers Bank
05.2022 - 08.2023

Salon Owner/Operator

The Parlor Spa
11.2019 - Current

Paraprofessional

USD 253 Emporia Public School Disctrict
03.2019 - 05.2020

GED -

Somerset High School

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