Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brenda Levano

Oakland Park,FL

Summary

Organized and results-driven Social Media Manager with a strong foundation in luxury sales and a proven track record of fostering teamwork and productivity. Adept at developing data-driven social media strategies that align with business objectives while also bringing experience in high-end customer service. A passionate team player with exceptional communication skills, always striving to exceed expectations by delivering personalized customer experiences and fostering collaboration among staff. Highly skilled at building brand awareness, growing social media followings, and engaging with diverse audiences.

Overview

11
11
years of professional experience

Work History

Social Media Manager

Gabose Pocha and Gabose Korean BBQ
02.2023 - Current

• Develop and implement impactful strategies that consistently increase brand awareness, resulting in Gabose Korean BBQ gaining over 2,000 followers and Gabose Pocha gaining over 1,000 followers to date.

• Monitor and enhance the online presence of both Gabose Korean BBQ and Gabose Pocha, leading to a 20% increase in user engagement and fostering stronger customer relationships across both platforms.

• Design and execute data-driven social media strategies, directly contributing to growth in brand visibility, successful collaborations, and alignment with key business goals.

• Improve customer relationship management (CRM) practices for both venues, enhancing interactions with customers and further solidifying their presence in the market.

Social Media Manager

Master Kim's Taekwondo & Hapkido Miami
03.2023 - 03.2024

• Enhanced the company’s online presence, resulting in a 30% increase in user engagement and improved customer retention by actively interacting with followers across multiple platforms.

• Developed and executed social media strategies that aligned with business goals, driving a 20% increase in website traffic and a 15% growth in follower base within six months.

• Analyzed and optimized online marketing campaigns, leading to a 25% improvement in click-through rates and a 10% increase in conversion rates.

• Created compelling marketing content (blogs, promotional materials, ads) that contributed to a 40% rise in brand visibility and product awareness.

Client Advisor

Moncler
03.2021 - 03.2024

• Delivered exceptional client experiences by adhering to Moncler’s premium selling and service standards, fostering long-term relationships and ensuring customer satisfaction through personalized interactions.

Social Media Intern

Identity Media PR
05.2022 - 08.2022


• Responded to and managed reviews on Google and various platforms, addressing customer feedback promptly to enhance brand reputation and client satisfaction.

• Executed and managed strategic content calendars across multiple social media platforms, ensuring timely and cohesive content delivery to drive engagement.

• Crafted engaging, concise, and modern content tailored to each social media channel, boosting audience interaction and brand visibility.

• Edited and optimized photographs, ensuring they aligned with brand aesthetics and complemented written content or stood out as feature images.

• Designed and created dynamic visual content, including images, graphics, and video, specifically for Instagram to increase follower engagement and brand awareness.

Temporary Print Shop Operator

Ultimate Kronos Group
12.2020 - 02.2021

• Collaborated with a cohesive team to manage and execute all printing requests, ensuring the timely delivery of high-quality materials across multiple projects.

• Operated and maintained a range of printing equipment, utilizing various techniques and processes to meet diverse project requirements, while continuously striving for excellence in output.

• Worked closely with team members to troubleshoot issues, improve workflows, and maintain quality control, ensuring seamless operations across the printing process and project completion.

Key Holder

Sunglass Hut
08.2018 - 12.2020

• Recommended improvements to working conditions and equipment usage to boost the efficiency of the shop, department, and work crew, contributing to overall operational success.

• Analyzed and resolved work-related issues, providing hands-on assistance and guidance to workers in overcoming challenges and optimizing their workflow.

• Trained and mentored new employees, ensuring they were equipped with the necessary skills and knowledge to excel in their roles.

• Managed key store operations, including opening and closing procedures, bank deposits, paperwork, and unloading shipments to maintain smooth daily operations.

• Prepared and organized the store floor as needed, ensuring a welcoming and efficient environment for both staff and customers.

• Supervised and coordinated the activities of workers, ensuring optimal performance across multiple roles while maintaining high standards of productivity.

• Interpreted company policies and enforced safety regulations, ensuring compliance and a safe working environment for all team members.

Creative Advisor

Sweet Coffee & Lunch
12.2017 - 10.2018

• Created compelling social media and marketing content to increase customer engagement and strengthen brand presence.


• Provided strategic marketing and advertising advice to the owners, recommending data-driven strategies that aligned with business goals and boosted visibility.


• Assisted in planning the interior design of the coffee shop, ensuring a cohesive brand experience that appealed to the target market.

Stock and Sales Associate

Vans
04.2016 - 12.2017

• Managed and executed sales in apparel and accessories on both the sales floor and stockroom, consistently meeting and exceeding targets.

• Assisted, instructed, and supervised coworkers in the apparel department, providing guidance to ensure smooth operations and teamwork.

• Promoted store products effectively, enhancing customer engagement and elevating the overall shopping experience, which contributed to achieving sales goals.

Volunteer

Young at Art Museum
03.2014 - 10.2015

• Led and facilitated engaging activities for children (ages 4-12) and their parents, creating an enjoyable and educational environment.

• Modeled in two fashion events, showcasing clothing lines and enhancing brand visibility during live events.

• Assisted and instructed visitors at the Young At Art Museum, teaching various art-related activities and contributing to an interactive learning experience.

Education

Associate of Arts -

Broward College
Davie, FL

Bachelor of Arts - Communications

Florida International University
Miami, FL

Skills

Digital Marketing & Social Media: Expert in social media management, engagement, and scheduling Skilled in crafting paid ads and executing successful multi-channel campaigns

Creative Content Creation: Proficient in designing visually appealing graphics, images, and videos using Adobe Suite Strong ability to create modern, engaging content tailored to each platform

Analytics & Strategy: Adept at analyzing social media metrics and adjusting strategies to drive follower growth and engagement Track record of increasing Gabose Korean BBQ’s following by 2,000 and Gabose Pocha’s by 1,000

Project & Team Management: Proven ability to collaborate with teams, train new employees, and oversee daily operations, ensuring smooth workflows and operational efficiency

Bilingual Communication: Fluent in English and Spanish (written and spoken), enabling seamless interaction with diverse audiences and stakeholders

Software Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint), Google Docs/Slides, Adobe Suite, and QR code generation for event marketing

Accomplishments

  • Joined a 5-day boot camp with a 5-person team to create an advertising campaign for Verizon. Won 1st Place out of 6 units total on the fifth day of the boot camp.

Timeline

Social Media Manager

Master Kim's Taekwondo & Hapkido Miami
03.2023 - 03.2024

Social Media Manager

Gabose Pocha and Gabose Korean BBQ
02.2023 - Current

Social Media Intern

Identity Media PR
05.2022 - 08.2022

Client Advisor

Moncler
03.2021 - 03.2024

Temporary Print Shop Operator

Ultimate Kronos Group
12.2020 - 02.2021

Key Holder

Sunglass Hut
08.2018 - 12.2020

Creative Advisor

Sweet Coffee & Lunch
12.2017 - 10.2018

Stock and Sales Associate

Vans
04.2016 - 12.2017

Volunteer

Young at Art Museum
03.2014 - 10.2015

Associate of Arts -

Broward College

Bachelor of Arts - Communications

Florida International University
Brenda Levano