Brenda Lister
Nacogdoches,TX
Summary
Core competencies include an energetic and friendly personality, a dependable and trustworthy character, supportive skills in Human Services as well as excellent communication, time management, Microsoft Word, and data entry skills. Possess experience in other skills like CNA/CMA and Store Assistant manager. Also handles tasks with detail, accuracy, and efficiency.
Overview
25
25
years of professional experience
Work History
RESEA Case Manager
Dynamic Workforce Solutions
08.2024 - Current
- Managed comprehensive case assessments to determine client needs and develop tailored service plans.
- Coordinated multidisciplinary teams to implement effective support strategies for diverse client populations.
- Facilitated communication between clients and service providers, ensuring seamless access to resources and services.
- Developed training materials for staff on best practices in case management and client engagement techniques.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Donor Center Technician II
ImmunoTek Bio Centers/Freedom Plasma
10.2021 - 09.2022
- Performed pre-donation medical screening which may include health screening procedures such as blood pressure, temperature check, pulse, capillary tube sample collection finger sticks to check hematocrit and total protein via digital refractometer
- Conducted pre-registration and registration of new donors
- Set up donors for the plasmapheresis procedure by ensuring that the disposable soft goods are installed in the automated pheresis device
- Disconnected the donor when the pheresis process is complete and record appropriately, remove the needle from the donor's arm, and provide the donor with post-donation care education
- Performed daily, weekly, monthly, quarterly, and periodic quality calibration activities and record results
- Read and recorded temperature: current, minimum, and maximum
- Completed cleaning activities based on the required equipment activity schedule
- Understood and followed company and departmental policies and procedures as well as the willingness to learn
- Maintained an open line of communication with management
Human Service Technician II
Department of Child and Protective Services
03.2018 - 10.2018
- Promoted and demonstrated appropriate respect for cultural diversity among families, co-workers, and all related contacts
- Observed and/or supervised parent and child visits
- Performed other duties as assigned and required to maintain unit operations performing various clerical duties such as typing, filing, faxing, copying, and answering the telephone
- Delivered great customer service
Family Advocate Specialist
Tri-county Community Action Agency
11.2010 - 03.2018
- Identified available community resources and programs for families of disabled children.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
Substitute Teacher
San Augustine Independent School District
08.2000 - 05.2010
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Education
Bachelor of Science - University Multidisciplinary Studies
Lamar University
Beaumont, TX05.2023
Associate of Applied Science (AAS) - Human Services
Angelina College
Lufkin, TX05.2011
Certificate - Case Management
Angelina College
Lufkin, TX05.2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Email and telephone etiquette
- Positive attitude
Timeline
RESEA Case Manager
Dynamic Workforce Solutions
08.2024 - Current
Donor Center Technician II
ImmunoTek Bio Centers/Freedom Plasma
10.2021 - 09.2022
Human Service Technician II
Department of Child and Protective Services
03.2018 - 10.2018
Family Advocate Specialist
Tri-county Community Action Agency
11.2010 - 03.2018
Substitute Teacher
San Augustine Independent School District
08.2000 - 05.2010
Associate of Applied Science (AAS) - Human Services
Angelina College
Certificate - Case Management
Angelina College
Bachelor of Science - University Multidisciplinary Studies
Lamar University
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