Brenda Loper
Freeport,TX
Summary
My achievements was working hard to elevate my skills to the next level
Overview
20
20
years of professional experience
Work History
2nd Assistant Manager
Casey's Gas Station
Oklahoma, OK
01.2022 - 09.2024
- Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new team members on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement strategies to increase sales and improve profitability
- Managed cash handling procedures, ensuring accuracy and compliance with company policies
- Monitored inventory levels and placed orders to maintain optimal stock levels while minimizing waste
- Resolved customer complaints or concerns in a timely manner to ensure high levels of customer satisfaction
- Developed strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of goods
- Ensured compliance with all safety regulations by conducting regular inspections of equipment and facilities
3rd Key Manager
Atwoods Home And Ranch
Kingfisher, OK
07.2018 - 12.2020
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Identified opportunities for process improvements within store operations, leading to increased efficiency across all departments.
- Coordinated closely with other keyholders to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Increased store sales by developing and implementing effective merchandising strategies.
- Streamlined inventory management with accurate tracking and efficient ordering processes.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Assisted in developing promotional events for increased revenue generation during peak seasons.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Collaborated with store manager on creating staff schedules to ensure optimal coverage during business hours.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Customer Service Manager
Walmart.
Waxahachie, TX
04.2004 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
1 year - Accounting
Ashford University
San Diego, CA05.2025
Skills
- Forklift
- Assistant Manager Experience
- Pricing
- Inventory Control
- Accounts Receivable
- Accounting
Accomplishments
Being nominated for Whi's Who in American Managers
Timeline
2nd Assistant Manager
Casey's Gas Station
01.2022 - 09.2024
3rd Key Manager
Atwoods Home And Ranch
07.2018 - 12.2020
Customer Service Manager
Walmart.
04.2004 - 08.2010
1 year - Accounting
Ashford University