Brenda Lopez
Moreno Valley,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to drive optimal business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dean Insurance & Financial Services State Farm
01.2018 - 10.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Espinoza Insurance & Financial Services State Farm
03.2016 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
High School Diploma -
San Pedro Senior High School
San Pedro, CA06.2013
Skills
- Bilingual
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Appointment Scheduling
- Administrative Support
Timeline
Customer Service Representative
Dean Insurance & Financial Services State Farm
01.2018 - 10.2020
Customer Service Representative
Espinoza Insurance & Financial Services State Farm
03.2016 - 10.2020
High School Diploma -
San Pedro Senior High School
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