Brenda Lopez
Arleta,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Navigation Center Program Manager
Hope The Mission
2023.02 - Current
- Supervised programming and administrative facets of temporary homeless access point for adults.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with City officials, Neighborhood comities, LAHSA, DMH,DHS.
- Conducted community workshops to promote different programs and educate public on available services.
- Participated in community events to promote services and engage with public.
- Managed volunteer programs focused on providing community services to underserved populations.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Conducted outreach activities to engage local stakeholders in programs.
Day Labor Program Manager
Hope Of The Valley Rescue Mission
2022.07 - 2023.02
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Developed and maintained logistics workflows, procedures and reports.
Day Labor Program Coordinator
Hope Of The Valley Rescue Mission
2021.11 - 2022.07
- Designed program implementation and maintenance plan.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
Employment Specialist
Hope of the Valley Rescue Mission
2021.06 - 2021.11
- Provide employment services, referrals, and supportive services to clients
- Serve diverse communities such as immigrant, reentry, recovery, disabled, and general public
- Administrative duties include data entry into HMIS/ISIS databases and documentation.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Maintained records of consumer employment activity such as potential and current employers.
Hygiene Attendant
Hope of the Valley Rescue Mission
2021.05 - 2021.06
- Communicate with clients and provide excellent customer service
- Offer clients hygiene supplies, garments, and sort through donations
- Clean & sanitize showers, restrooms, and high touch frequency areas.
Floor Manager
Yogurtland, Inc.
2014.01 - 2015.05
- Managing duties included keeping track of break times and assigning registers to crew members
- Administrative duties included cashier balancing, invoicing, emails, and tracking inventory
- Other duties included shipping & receiving, loading, unloading and product sales.
Floor Manager
McDonald’s Inc.
2011.05 - 2014.05
- Managing duties included training new crew members, assigning kitchen roles and registers
- Administrative duties included cashier balancing, invoicing, emails, and tracking inventory
- Other duties included shipping & receiving, loading, unloading and product sales.
Crew Member
McDonald’s Inc.
2008.05 - 2011.05
- Excellent customer service, take orders via drive through and walk in
- Operate cash register.
Education
Certification of Dental Assistant -
Concord Career College
North Hollywood, CAHigh School Diploma -
Will Rogers High School
Van Nuys, CASkills
- Crisis Management
- Client Advocacy
- Compassionate communication
- Self Motivation
- Community Outreach
- Relationship Building
- Problem-Solving
- Problem-solving abilities
- Professionalism
References
AVAILABLE UPON REQUEST
Timeline
Navigation Center Program Manager
Hope The Mission
2023.02 - Current
Day Labor Program Manager
Hope Of The Valley Rescue Mission
2022.07 - 2023.02
Day Labor Program Coordinator
Hope Of The Valley Rescue Mission
2021.11 - 2022.07
Employment Specialist
Hope of the Valley Rescue Mission
2021.06 - 2021.11
Hygiene Attendant
Hope of the Valley Rescue Mission
2021.05 - 2021.06
Floor Manager
Yogurtland, Inc.
2014.01 - 2015.05
Floor Manager
McDonald’s Inc.
2011.05 - 2014.05
Crew Member
McDonald’s Inc.
2008.05 - 2011.05
Certification of Dental Assistant -
Concord Career College
High School Diploma -
Will Rogers High School
Similar Profiles
Caroletta RobinsonCaroletta Robinson
Childcare Volunteer at Hope The MissionChildcare Volunteer at Hope The Mission
Hannah ThangiahHannah Thangiah
Floor Associate at Hope The MissionFloor Associate at Hope The Mission
ALFONSO TAPIAALFONSO TAPIA
Client Service Monitor at Hope The MissionClient Service Monitor at Hope The Mission