Brenda Lopez
Arleta,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Navigation Center Program Manager
Hope The Mission
02.2023 - Current
- Supervised programming and administrative facets of temporary homeless access point for adults.
- Partnered with local organizations to expand access to social and community services.
- Established and maintained relationships with City officials, Neighborhood comities, LAHSA, DMH,DHS.
- Conducted community workshops to promote different programs and educate public on available services.
- Participated in community events to promote services and engage with public.
- Managed volunteer programs focused on providing community services to underserved populations.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Conducted outreach activities to engage local stakeholders in programs.
Day Labor Program Manager
Hope Of The Valley Rescue Mission
07.2022 - 02.2023
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Developed and maintained logistics workflows, procedures and reports.
Day Labor Program Coordinator
Hope Of The Valley Rescue Mission
11.2021 - 07.2022
- Designed program implementation and maintenance plan.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Helped directors resolve production, casting and budgeting issues impacting station performance.
Employment Specialist
Hope of the Valley Rescue Mission
06.2021 - 11.2021
- Provide employment services, referrals, and supportive services to clients
- Serve diverse communities such as immigrant, reentry, recovery, disabled, and general public
- Administrative duties include data entry into HMIS/ISIS databases and documentation.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Maintained records of consumer employment activity such as potential and current employers.
Hygiene Attendant
Hope of the Valley Rescue Mission
05.2021 - 06.2021
- Communicate with clients and provide excellent customer service
- Offer clients hygiene supplies, garments, and sort through donations
- Clean & sanitize showers, restrooms, and high touch frequency areas.
Floor Manager
Yogurtland, Inc.
01.2014 - 05.2015
- Managing duties included keeping track of break times and assigning registers to crew members
- Administrative duties included cashier balancing, invoicing, emails, and tracking inventory
- Other duties included shipping & receiving, loading, unloading and product sales.
Floor Manager
McDonald’s Inc.
05.2011 - 05.2014
- Managing duties included training new crew members, assigning kitchen roles and registers
- Administrative duties included cashier balancing, invoicing, emails, and tracking inventory
- Other duties included shipping & receiving, loading, unloading and product sales.
Crew Member
McDonald’s Inc.
05.2008 - 05.2011
- Excellent customer service, take orders via drive through and walk in
- Operate cash register.
Education
Certification of Dental Assistant -
Concord Career College
North Hollywood, CAHigh School Diploma -
Will Rogers High School
Van Nuys, CASkills
- Crisis Management
- Client Advocacy
- Compassionate communication
- Self Motivation
- Community Outreach
- Relationship Building
- Problem-Solving
- Problem-solving abilities
- Professionalism
References
AVAILABLE UPON REQUEST
Timeline
Navigation Center Program Manager
Hope The Mission
02.2023 - Current
Day Labor Program Manager
Hope Of The Valley Rescue Mission
07.2022 - 02.2023
Day Labor Program Coordinator
Hope Of The Valley Rescue Mission
11.2021 - 07.2022
Employment Specialist
Hope of the Valley Rescue Mission
06.2021 - 11.2021
Hygiene Attendant
Hope of the Valley Rescue Mission
05.2021 - 06.2021
Floor Manager
Yogurtland, Inc.
01.2014 - 05.2015
Floor Manager
McDonald’s Inc.
05.2011 - 05.2014
Crew Member
McDonald’s Inc.
05.2008 - 05.2011
Certification of Dental Assistant -
Concord Career College
High School Diploma -
Will Rogers High School
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