Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Lopez

Quincy,WA

Summary

Detail-oriented finance professional with expertise in managing financial transactions, recognized for consistently high productivity and efficient task completion. Specialized skills in cash handling, customer service, and fraud detection ensure accuracy and foster client trust. Proven ability in communication, problem-solving, and time management enhances operational efficiency and delivers exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Lead Teller

KeyBank
Quincy, WA
07.2022 - Current
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed currency transaction reports for foreign currency.
  • Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
  • Conducted performance evaluations for teller staff, offering constructive feedback and setting goals.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Received and counted daily inventories of cash, drafts and checks.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Reduced errors by double checking transactions.
  • Identified process improvements to increase efficiency and accuracy of transactions.
  • Implemented new policies or procedures based on regulatory updates or changes in business needs.
  • Ensured adherence to all applicable laws and regulations related to banking operations.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Created monthly reports summarizing key performance indicators for management review.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Offace Assistant

My Friend Auto Sales
Quincy, WA
03.2020 - 07.2022
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Delivered messages and ran errands.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Supported bookkeeping tasks such as invoicing and expense tracking.

Education

High School Diploma -

Quincy High School
Quincy
06-2019

Skills

  • Bilingual
  • Decision-making
  • Public speaking
  • Excellent communication
  • Dependable and responsible
  • Organizational skills
  • Team building
  • Multitasking Abilities
  • Money sorting
  • Transaction processing
  • Cash handling expertise
  • Team player with positive attitude
  • Team leadership

Timeline

Lead Teller

KeyBank
07.2022 - Current

Offace Assistant

My Friend Auto Sales
03.2020 - 07.2022

High School Diploma -

Quincy High School

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Brenda Lopez