Brenda Lopez
Laurel
Summary
Active leader with excellent communication and collaboration skills. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
Knowledgeable [Desired Position] with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Raising Cane's Chicken Fingers
11.2020 - 04.2025
- Developed a reputation for punctuality and hard work
- Performed shift change tasks to keep the store organized and efficient each day
- Worked with my team to meet all of the food service needs for over [Number] customers per day
- Kept a high level of cleanliness and sanitation
- Followed safe work procedures
- Maintained a positive customer service environment
- Have a knowledge of how morning and night shift works
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Gym Staff Member
10.2020 - 04.2021
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Increased customer satisfaction by resolving issues
- Ensured that each guest room was locked after housekeeping services were completed, and that such rooms were kept secure at all times
Education
Associate of Arts -
Jones College
Ellisville, MS01.2023
Skills
- Communication
- Computer skills (computer programming)
- Integrity
- Punctual
- Customer service
- Customer satisfaction
- Fluent in Spanish and English
- Effective multitasker
- Flexible and adaptable
- Team management
- Inventory control and record keeping
- Customer engagement
- Business operations expertise
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Restaurant Manager
Raising Cane's Chicken Fingers
11.2020 - 04.2025
Gym Staff Member
10.2020 - 04.2021
Associate of Arts -
Jones College
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