Brenda Loredo
Houston,Texas
Summary
Knowledgeable Customer Service with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
Work History
Inventory Specialist
USA Metals & Auto Parts
Houston, TX
10.2023 - Current
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure accuracy of auto parts.
- Investigated discrepancies between physical count and computer records.
- Developed and implemented effective inventory control systems.
General Manager
Kingwood Garden Center
Kingwood, TX
08.2022 - 12.2022
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assessed trends and inventory usage to provide maximum product coverage for different time frames.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier Team Lead
Kingwood Garden Center
Kingwood, TX
03.2022 - 08.2022
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans..
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Identified discrepancies between actual sales figures and expected totals.
- Coordinated with other departments when additional support was needed during peak hours.
Cashier
Kingwood Garden Center
Kingwood, TX
04.2021 - 03.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Freelance Make-Up Artist
Self-employed
Houston, TX
01.2018 - 10.2019
- Provided makeup services for weddings, proms and other special events.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Collaborated with other makeup artists to achieve team and counter goals
- Handled appointment booking, canceling and rescheduling.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Performed makeovers for fashion shows and special events.
Urban Decay Beauty Advisor
L'Oreal
05.2016 - 11.2017
- Responsibilities included guiding customers to find what they are looking for as well as investigating the right product for them and their needs/wants
- Cleaning, organization and daily restock were other responsibilities
- We also were responsible for building a connection with the client by keeping in contact with the client for any questions or concerns with their product.
Operations Manager/Stock Manager
Sephora inside JC Penney
03.2015 - 09.2015
- Operations Consultant consisted of opening the store, sorting through freight by world for faster restocking, updating any new visuals or product displays on the bays
- Delegating weekly merchandise tasks to product consultants on their downtime, ordering team members uniform when needed and also reassuring the stock room was organized and replenished with all cleaning supplies
- Ensure store and counter are properly merchandised for maximum visual exposure utilizing Counter Culture
- Permanent and promotional displays, towers, and end caps must be presentable, accessible, serviceable, and easily shippable.
Education
CMC Makeup School
MacArthur High School
Skills
- Strong attention to detail while simultaneously being capable of seeing the ‘whole picture’
- Customer Relationship Management
- Training and Coaching
- Time Management
- Team Leadership
- Thrive in a fast paced business environment where flexibility is a key characteristic
- Clearly communicate in a timely consistent manner
- Take charge and make things happen
- Keep commitments and build high expectations in self and others
- Value people, build strong positive relationships and treat others with respect
Sales
References
- Gaby Williams (713) 894-7301
- Katie Hartman (281) 914-2001
3D Printing
Skills that I have developed through 3D (FDM) printing is being able to create my own designs and execute the print til perfect. I have learned to troubleshooting and maintenance of 3D printers. I have completed over 100 different models that I have printed.
Those models include fidgets, kids toys, functional home items, cosplay/collecter helmets.
Timeline
Inventory Specialist
USA Metals & Auto Parts
10.2023 - Current
General Manager
Kingwood Garden Center
08.2022 - 12.2022
Cashier Team Lead
Kingwood Garden Center
03.2022 - 08.2022
Cashier
Kingwood Garden Center
04.2021 - 03.2022
Freelance Make-Up Artist
Self-employed
01.2018 - 10.2019
Urban Decay Beauty Advisor
L'Oreal
05.2016 - 11.2017
Operations Manager/Stock Manager
Sephora inside JC Penney
03.2015 - 09.2015
CMC Makeup School
MacArthur High School