BRENDA LOYA
McKinney,TX
Summary
Highly tolerant teacher dedicated to supporting a safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Milestone Home Services
05.2021 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
Customer Service Trainer
Milestone Home Services
05.2021 - Current
- Delivered results using role-playing, simulations, and lectures
- Quality controlled new associates, tracking performance and implementing improvement plans to achieve desired expertise
- Determined and met training objectives based on feedback from sales manager and customer service manager
- Addressed customer service issues through both analytical, problem-focused strategies and proactive, training-centered approaches.
Student Teacher, 3rd Grade
Fanny Finch Elementary School
08.2022 - 05.2023
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
- Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Worked with classroom teacher to learn about current standards and best practices.
Club 360 Group Leader
McKinney ISD
03.2019 - 05.2021
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Encouraged good behaviors using positive reinforcement methods.
- Maintained child-friendly environment with access to outdoor activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
Education
Bachelor of Science (B.S.) - Early Childhood Education -
Texas A&M University- Commerce
Commerce, TX05.2023
Associate in Science (A.S.) - Early Childhood Education -
Collin County Community College
McKinney, TX05.2021
Skills
- Collaborative
- Leader
- Classroom Management
- Efficient communicator
- Written Communication Skills
- Proficient In Microsoft Office
- Motivating students
- Lesson Planning
- Positive Role Model and Mentor
- Time Management
Certification
- EC-6 Core Subjects Teacher Certification (TX)
Languages
Spanish
Native or Bilingual
Timeline
Student Teacher, 3rd Grade
Fanny Finch Elementary School
08.2022 - 05.2023
Customer Relations Specialist
Milestone Home Services
05.2021 - Current
Customer Service Trainer
Milestone Home Services
05.2021 - Current
Club 360 Group Leader
McKinney ISD
03.2019 - 05.2021
Bachelor of Science (B.S.) - Early Childhood Education -
Texas A&M University- Commerce
Associate in Science (A.S.) - Early Childhood Education -
Collin County Community College