Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BRENDA LOYA

McKinney,TX

Summary

Highly tolerant teacher dedicated to supporting a safe classroom environment. Energetic and motivated with extensive knowledge in various subjects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Relations Specialist

Milestone Home Services
05.2021 - Current
  • Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
  • Conducted regular performance reviews for continuous improvement in customer service delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Streamlined communication processes for increased efficiency in handling customer inquiries.
  • Served as a liaison between technical support teams and customers to ensure timely problem resolution.

Customer Service Trainer

Milestone Home Services
05.2021 - Current
  • Delivered results using role-playing, simulations, and lectures
  • Quality controlled new associates, tracking performance and implementing improvement plans to achieve desired expertise
  • Determined and met training objectives based on feedback from sales manager and customer service manager
  • Addressed customer service issues through both analytical, problem-focused strategies and proactive, training-centered approaches.

Student Teacher, 3rd Grade

Fanny Finch Elementary School
08.2022 - 05.2023
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
  • Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
  • Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Worked with classroom teacher to learn about current standards and best practices.

Club 360 Group Leader

McKinney ISD
03.2019 - 05.2021
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Encouraged good behaviors using positive reinforcement methods.
  • Maintained child-friendly environment with access to outdoor activities.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.

Education

Bachelor of Science (B.S.) - Early Childhood Education -

Texas A&M University- Commerce
Commerce, TX
05.2023

Associate in Science (A.S.) - Early Childhood Education -

Collin County Community College
McKinney, TX
05.2021

Skills

  • Collaborative
  • Leader
  • Classroom Management
  • Efficient communicator
  • Written Communication Skills
  • Proficient In Microsoft Office
  • Motivating students
  • Lesson Planning
  • Positive Role Model and Mentor
  • Time Management

Certification

- EC-6 Core Subjects Teacher Certification (TX)


Languages

Spanish
Native or Bilingual

Timeline

Student Teacher, 3rd Grade

Fanny Finch Elementary School
08.2022 - 05.2023

Customer Relations Specialist

Milestone Home Services
05.2021 - Current

Customer Service Trainer

Milestone Home Services
05.2021 - Current

Club 360 Group Leader

McKinney ISD
03.2019 - 05.2021

Bachelor of Science (B.S.) - Early Childhood Education -

Texas A&M University- Commerce

Associate in Science (A.S.) - Early Childhood Education -

Collin County Community College

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BRENDA LOYA