Brenda Luevano
Houston,TX
Summary
Positive, upbeat Customer Service brings experience in fast-paced settings. Highly adaptable and building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
OS&D Associated& Customer Service
Metropolitan Warehouse and Delivery
Houston, TX
03.2023 - 12.2023
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Clerk
Harris County District Clerk
Houston, TX
04.2019 - 12.2022
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Maintained and updated records of county financial transactions, including budget appropriations and expenditures.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified accuracy of documents prior to submission for processing.
- Managed daily workflow of clerical staff members assigned to the Clerk's office.
- Ensured that all forms were completed correctly before submitting them for approval.
- Provided training on proper use of office equipment and software programs used by the Clerk's Office staff.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Bargain Network
Houston, TX
04.2017 - 11.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved customer service wait times to mitigate complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Maybell Industries
Houston, TX
06.2015 - 09.2016
- Surpassed sales goals through implementation of successful marketing strategies.
- Promoted available products and services to customers during service, account management and order calls.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on special pricing opportunities and company offerings.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Stephen F. Austin High School
Houston, TX05.2007
Skills
- MS Office Proficiency
- Customer Support
- Clerical Support
- Inbound and Outbound Calling
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
OS&D Associated& Customer Service
Metropolitan Warehouse and Delivery
03.2023 - 12.2023
Clerk
Harris County District Clerk
04.2019 - 12.2022
Customer Service Representative
Bargain Network
04.2017 - 11.2019
Customer Service Representative
Maybell Industries
06.2015 - 09.2016
High School Diploma -
Stephen F. Austin High School
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