Brenda Lun-Jara
Long Beach,USA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
SoCal Gas
07.2020 - 02.2024
- Built trusting relationship with customers to better understand needs.
- Documented, researched and resolved customer service issues.
- Delivered fast and friendly service to handle questions and service complaints.
- Handled customer inquiries, payments and service requests.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Informed customers of promotions and special offers to increase sales.
- Managed customer calls efficiently in fast-paced call center environment.
- Provided accurate information about products and services to customers.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Familiar with Income Qualified Programs polices and procedures.
Membership Representative - Team Lead
AAA Auto Club
02.2016 - 03.2019
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees.
- Processed payment transactions and kept accurate records.
- Operated computer to accurately post transactions and update member account information.
- Handled cash transactions promptly, accurately, and securely.
- Boosted member retention and loyalty through superior service delivery.
- Supported marketing initiatives by sharing information on special promotions or offers with members during interactions.
- Delivered five-star member experience through personable inbound and outbound phone calls, digital channels and other forms of member contact.
- Maintained high level of confidentiality regarding member accounts and financial information.
- Resolved member complaints professionally and efficiently.
- Upheld activities to successfully onboard new members and execute timely follow-up and communication.
- Assisted members with account inquiries and transactions.
Education
Associate of Science Business -
Long Beach City College
Long Beach, California06.2009
Skills
- Product Knowledge
- Data Collection
- Account updating
- Data Entry
- Complaint resolution
- Complaint Handling
- Training and Development
- CRM Software
- Proficiency Computer Literacy
- Telephone Etiquette
- Escalation Management
- Computer Proficiency
- Staff Training
Languages
Cambodian
Full Professional
Timeline
Customer Service Representative
SoCal Gas
07.2020 - 02.2024
Membership Representative - Team Lead
AAA Auto Club
02.2016 - 03.2019
Associate of Science Business -
Long Beach City College
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