Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Brenda Luna

Austin,TX

Summary

Adaptable and creative individual with 3+ years of experience working with kids. Aiming to apply a proven knowledge of leading, developing, and coordinating alongside individuals that are knowledgeable in ministry education in a Jesus-centered manner to successfully fill the Kids Coordinator Position at Gateway Central. Frequently praised as passionate about my work by my peers, I can be relied upon to help maximize Gateway's Mission and build a unified kids program.

Overview

11
11
years of professional experience

Work History

Creative Arts Director

Gateway Church
04.2022 - 10.2023
  • Oversee the leadership and execution of all aspects of worship and music at the campus
  • Responsible for leading volunteers toward spiritual maturity with a Jesus-centered love and environment.
  • Manage and pastorally lead all worship volunteers / contractors at the campus - responsible for moving, scheduling, and connecting all volunteers in Worship, Music, and Production.
  • Developed and walked with individuals in their musical, spiritual, and personal growth.

Lessons Manager

Guitar Center
02.2020 - 09.2022
  • Managed Music School containing 150+ students, and 15+ instructors, organized and maintained schedule for all students and instructors
  • Initiated and maintained relationships with students, parents, and staff, demonstrating strong communication skills when interacting with diverse groups of people
  • Assessed student progress on an ongoing basis and developed plans to continue and grow students' musical education. Designed innovative ways to increase student engagement in the classroom
  • Adapted teaching methods based on individual needs of students and implemented creative approaches to engage students in active participation
  • Hired and held interviews for applicants including instructors, and trained lessons managers across the district.

Customer Service Director

Sendameal.com
02.2017 - 04.2019
  • Utilized customer feedback and analytics to identify areas of improvement and drive customer satisfaction
  • Developed strategies to increase quality and efficiency of support to customers
  • Resolved escalated customer complaints and answered customer questions in a professional manner.
  • Ensured all customer inquiries were handled promptly and efficiently using both verbal and written communication skills.

Lead Teacher

Glad Tidings Church - Kid City
04.2013 - 04.2015
  • Taught and developed young kids aged two to three in a Jesus-centric culture and environment.
  • Administered curriculum while creating fun, interactive learning experiences, and implemented curriculum consistent with unique learning needs of students.
  • Created and maintained a positive learning environment for all students.
  • Attended and participated in professional development activities and conferences to enhance skill and utilized effective classroom management techniques to maintain fun in the classroom while staying organized.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Education

Associate of Arts - Psychology

Austin Community College
Austin, TX
01.2025

Skills

  • Team Development
  • Enablement of coworkers
  • Discernment in the Workplace
  • Creative Team Collaboration
  • Conflict Resolution Techniques
  • Detail Oriented
  • Activity Planning

Languages

Spanish
Native or Bilingual

Accomplishments

  • Guitar Center Store of the Month – October 2021
  • 436th Airlift Wing: Volunteer Service Award – January-March 2018
  • Certificate of Recognition: Speech and Debate Association – National Competition 2014

Timeline

Creative Arts Director

Gateway Church
04.2022 - 10.2023

Lessons Manager

Guitar Center
02.2020 - 09.2022

Customer Service Director

Sendameal.com
02.2017 - 04.2019

Lead Teacher

Glad Tidings Church - Kid City
04.2013 - 04.2015

Associate of Arts - Psychology

Austin Community College

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Brenda Luna