Brenda Luzanilla
Tempe,AZ
Summary
Detail-oriented and technically skilled Data Center Operations Specialist with more than two years of hands-on experience supporting large-scale colocation and enterprise infrastructure at Iron Mountain Data Center. Strong background in server hardware installation, troubleshooting, cable management, and power/cooling best practices. Experienced in executing change management tasks, performing incident response, and maintaining compliance with strict physical security and operational standards. Known for delivering high-quality technical work, clear communication, and reliable support in fast-paced, mission-critical environments.
Overview
6
6
years of professional experience
Work History
Data Center Technician
Iron Mountain Data Center
Phoenix, AZ
11.2022 - Current
- Perform rack and stack of servers, switches, storage devices, and PDUs across multiple data halls while following strict cabling, labeling, and airflow management standards.
• Troubleshoot hardware issues including disk failures, PSU faults, memory errors, NIC problems, and remote management interface failures (iDRAC, iLO, IPMI). - Complete customer work orders, smart hands requests, power installations, cross-connects, fiber/copper cabling, and circuit testing.
- Use DCIM tools and ticketing systems for asset tracking, auditing, workflow documentation, and environmental monitoring.
• Conduct routine data hall inspections for redundancy, airflow alignment, and security compliance. - Support incident response by gathering technical diagnostics, performing physical checks, and coordinating with networking, operations, and customer teams.
- Manage RMAs and hardware replacements, ensuring accurate tracking and chain-of-custody documentation.
Learning Ambassador
Amazon
Tucson, AZ
04.2020 - 01.2023
- Ensured CPT’s were shipped out on the agreed time
- Communicated issues with AM’s to be able to come to a solution for the problem
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Supervised training prepared by instructors and offered actionable suggestions for improvement
- Coach associates on safety procedures, emergency situations, and overall floor awareness
- Evaluated workers' performance for audits and NOVA's
- Trained standard classes (Jam Clear, Pit, Standup) due to warehouse needs.
Team Member
Adidas
Tucson, AZ
08.2019 - 11.2022
- Maintained accurate and attractive merchandise displays to maximize purchases
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Built customer loyalty by engaging with and identifying product needs of customers
- Trained newly associates on the floor to ensure they know the correct way of managing it
- Managed cash register operations using POS system, including processing sales and returns.
Education
High School Diploma -
Cholla High School
Skills
- Fiber optic installation and troubleshooting
- Hot-swapping drives, fans, and PSUs
- Hardware troubleshooting (CPUs, RAM, RAID, PSUs, NICs)
- Cable testing and certification tools (Fluke)
- Ticketing and DCIM monitoring tools (ServiceNow, WebCTRL)
- Server hardware installation and maintenance
- Rack and stack, PDU installation
- Fiber and copper cabling, labeling, and routing
- Knowledge of switches, routers, and load balancers
- Audits, environmental monitoring
- Ticket escalation and technical documentation
- Remote console tools (crash cart)
- Time management
- Attention to detail
Languages
- English - Fluent (Speaking, Reading, Writing)
- Spanish – Fluent (Speaking, Reading, Writing)
Timeline
Data Center Technician
Iron Mountain Data Center
11.2022 - Current
Learning Ambassador
Amazon
04.2020 - 01.2023
Team Member
Adidas
08.2019 - 11.2022
High School Diploma -
Cholla High School