BRENDA MACKEY
Las Vegas,NV
Summary
Experience includes over 35 years of Customer Service. Front Office as well as multiple-persons cubical arenas. Exceptional customer service, reliable, excellent communication skills, I am a team player, energetic and organized. Skilled at resolving complex service issues in a timely manner. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
8
8
years of professional experience
Work History
Home Health CNA
Legacy House Assisted Living
Las Vegas, NV
06.2019 - 03.2020
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Transported patients to doctor appointments or other destinations when needed.
- Provided companionship to elderly and disabled individuals in their home environment.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Maintained accurate records of services rendered to each patient.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Store Manager
EL Shaddi Ministries
Las Vegas, NV
08.2017 - 06.2019
- Duties included coordinating and structure of retail store that assisted with the needs of homeless families and providing resources for them in temporary housing and job training
- Providing excellent customer service for patrons
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
Customer Representative
711 Corporate Store
Henderson, NV
03.2013 - 12.2015
- Primary Cashier and Assistant Manager in overall managing of a 711 store that included; Car wash, US mail service and Various Venders and gaming personnel, gas station, Hot food prep, Alcohol and Tabacco sales
Customer Service Representative
Prospect Airport Service /American Airlines
Las Vegas
01.2012 - 11.2013
- Assisted Customer with completion of obtaining Flight Tckets and Bag tags also assisted handicap with wheelchair needs
- Training in all aspects of TA required courses on a weekly basis.
Education
Incomplete: Business -
Long Beach State University
08.1974
08.1974
Skills
- Behavioral Management
- Hospice Care
- Cultural Sensitivity
- Reliable transportation
Hobbies and Interests
Reading, skating, singing, dancing and racquet ball.
Timeline
Home Health CNA
Legacy House Assisted Living
06.2019 - 03.2020
Store Manager
EL Shaddi Ministries
08.2017 - 06.2019
Customer Representative
711 Corporate Store
03.2013 - 12.2015
Customer Service Representative
Prospect Airport Service /American Airlines
01.2012 - 11.2013
Incomplete: Business -
Long Beach State University
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