Brenda Magaña
Ontario,CA
Summary
Highly motivated professional with 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager, leader and as collaborative team member. Applies business acumen, experience and exercises decisive judgment to meet and exceed organizational goals. Eager to leverage expertise in costumer centric environments, pursuing opportunities within a reputable Property Management company.
Overview
12
12
years of professional experience
Work History
Owner
Mi Kasa Vegana
Ontario, CA
05.2017 - Current
- Developed strategic plans to increase profitability and efficiency.
- Oversee budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Attend special events to boost brand awareness and increase community engagement.
- Monitor inventory levels and place new orders for merchandise to keep supplies well-stocked.
- Communicate with customers to understand needs and finalize purchase orders.
CSR Delivery/ Will Call
Coaster Co. of America
City Of Industry, CA
09.2013 - 10.2020
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Scheduled daily routes for multiple drivers across various locations to ensure product gets delivered on time.
Waitress
Hunny’s Cafe
Corona, CA
04.2012 - 12.2014
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhered to all health codes regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions and recommended specials to increase profits.
Education
High School Diploma -
Santiago High School
Corona, CA06-2010
Skills
- Bilingual in Spanish
- Customer service driven
- Attention to Detail
- Computer Skills
- Problem- Solving
- Budget Compliance
- Team Driven
- Decision Making Capabilities
- Quick Learner
Certifications
- Peer Counseling
- CPR Certified
- Tutor
- ROP Child Care
- Business License
- Cottage Food Operation
Timeline
Owner
Mi Kasa Vegana
05.2017 - Current
CSR Delivery/ Will Call
Coaster Co. of America
09.2013 - 10.2020
Waitress
Hunny’s Cafe
04.2012 - 12.2014
High School Diploma -
Santiago High School
Similar Profiles
Ashley Franco DiazAshley Franco Diaz
Food Handler at La Vegana MexicanFood Handler at La Vegana Mexican
Jack ShalvoyJack Shalvoy
Area General Manager: Texas & West Portfolio at Kasa IncArea General Manager: Texas & West Portfolio at Kasa Inc
Jeffery YangJeffery Yang
Manager's Assistant at KASA QUARTZManager's Assistant at KASA QUARTZ
McKayla GardoniMcKayla Gardoni
Operations Manager at LululemonOperations Manager at Lululemon
Kristina Brown CSR #111222Kristina Brown CSR #111222
Server at Lucilles Smokehouse BBQServer at Lucilles Smokehouse BBQ