Brenda Mainor
Conyers,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
OFFICE MANAGER
LUCAS AUTOMOTIVE TOWING AND REPAIR, LLC
Rex, GA
01.2021 - Current
- Control expenses, collect receipts, identify general/business expenses for different automotive repair and towing jobs, and maintain spreadsheets for data analysis.
- Schedule new and follow-up appointments for new and existing clients
- Answer customer inquiries and verify information
- Created business plan, including sales, budgets, and goals. Increased sales by 25%.
- Train drivers and dispatchers in customer service and sales skills
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
MEDICAL BILLING CLERK
RANDSTAD
Monroe, GA
05.2020 - 11.2021
- Strong customer service skills: prompt return and follow-up to all interactions; and quick response to requests for information
- Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts
- Prepare and submit all billing data and medical claims to insurance companies.
- Insured accuracy of claims and verified correct ICD-9 and CPT codes for various specialties.
- Write letters of appeal to insurance companies citing CPT guidelines to resolve issues and gain payment for DME supply purchases.
- Delivered timely and accurate charge submissions.
- Verify that insurance eligibility information, referrals, and prior authorization are on file for prompt and accurate payment from insurance companies.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
PATIENT ACCOUNT REPRESENTATIVE
R1, INC
Chicago, IL
10.2019 - 03.2020
- Incoming/outgoing calls to patients to inform them of current balance, collect payment, obtain insurance information, assist patients needing to set payment plans, and contact insurance agents to resolve billing conflicts
- Access patient information through various office software applications, maintaining strict confidentiality to comply with HIPAA regulations
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Determined patient’s correct balance by inspecting multiple accounts and verifying payment with hospital billing, insurance, EOB letters, and proof of payment.
- Contacted patients after insurance was calculated to obtain payments.
- Processed debtor payments and updated accounts to reflect new balance.
- Posted payments and processed refunds.
- Managed over 50 patient calls per day.
TRAVEL CONSULTANT SPECIALIST
HILTON WORLDWIDE
Dallas, TX
01.2018 - 05.2019
- Worked with company systems, such as Live Support
- Provided complex travel consultations with demonstrated knowledge of domestic and international travel
- Sales responsibilities included selling all major cruise lines, airlines, tour operations, and hotel accommodations worldwide.
- Exceptional communication skills and telephone Service
- Professionally process 60 calls daily, providing information and service to customer service.
- Address and resolve customer product complaints empathetically and professionally.
- Work at home
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
CUSTOMER CARE SPECIALIST
Assurant Specialty Property
Duluth , GA
06.2013 - 10.2016
- Talking to new and existing customers about their home mortgage and flood insurance needs, including general inquiries, policy renewals, recent policy uploads, and lender-placed policies
- Working with database software such as excel to track calls and make relevant callbacks to customers and insurance agents when necessary
- Solving customer queries and complaints to ensure 100% customer satisfaction
- Taking part in regular team meetings and taking onboard feedback on improving customer service while sharing tips with other team members to provide better calls to customers
- Collaborated with cross-functional teams
- Communicated with leadership on initiatives and performance metrics, ensuring goals were met and identified and implemented best practices to improve overall performance.
Education
Bachelor of Science - Nursing
SOUTH COLLEGE
Atlanta, GA06.2024
No Degree - Medical Insurance Coding-Certification
AAPC
Online 05.2023
AS - Health Information Science, Medical And Coding
Columbia Southern University
Orange Beach, AL06.2019
GED -
Gwinnett Technical College
Lawrenceville, GA01.2012
Skills
- MS Office Proficiency
- CPT, ICD-10, ICD-9 coding
- Type 40 WPM
- Medical Billing
- Medical Terminology
- Competitive analysis
- Medicaid/Medicare
- HMO/PPO
- Dedicated
- Decisive
- Disciplined
- Determination
- Excellent written and oral communication
- Revenue Cycle Management
- Information Protection
- Customer Relations
Timeline
OFFICE MANAGER
LUCAS AUTOMOTIVE TOWING AND REPAIR, LLC
01.2021 - Current
MEDICAL BILLING CLERK
RANDSTAD
05.2020 - 11.2021
PATIENT ACCOUNT REPRESENTATIVE
R1, INC
10.2019 - 03.2020
TRAVEL CONSULTANT SPECIALIST
HILTON WORLDWIDE
01.2018 - 05.2019
CUSTOMER CARE SPECIALIST
Assurant Specialty Property
06.2013 - 10.2016
Bachelor of Science - Nursing
SOUTH COLLEGE
No Degree - Medical Insurance Coding-Certification
AAPC
AS - Health Information Science, Medical And Coding
Columbia Southern University
GED -
Gwinnett Technical College